Re: Bad customer service

Stevoevo1 · ‎29-09-2018

Extremely disappointed by o2 employees not following procedures or requests which have resulted in extra costs to me.
Was told to give 30 days notice of cancellation of contract and then told I didn’t have to. Now I’m paying for a phone I don’t even have anymore, after this contract ends il be leaving o2.
Really dissatisfied after being with o2 for many years!!!!!!

MI5 · ‎29-09-2018

Follow to guide here for how to cancel correctly https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎29-09-2018

@Stevoevo1 If you feel you were wrongly advised you can lodge a formal complaint: https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2

Marjo · ‎01-10-2018

Hi @Stevoevo1, welcome to our community and sorry to hear that you've had a poor experience with customer service. 😞 It's not something we like to hear so I'd like to get a few additional details, and we can pass this on to be looked at in more detail. I'm going to drop you a private message here on the forum shortly.