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Awful phone service

Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions

I tried calling 202 to help sort out my issues with not receiving any texts and every time press 1 to say it's important I get a "bye" then it hangs up.


I've had this happen to me 4 times today, is it always this awful?

Message 1 of 2

Level 94: Supreme
  • 126854 Posts
  • 613 Topics
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Yes it's always this bad unfortunately.

Text message issues tips here Guide: Text Message Tips (not sent or received) 

If You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2