Ariel Direct

[Anonymous]

Hi, has anyone had any dealings with Ariel Direct.  they contacted me saying that the were working with O2, and they could give me a discount, and regular tariff.  i agreed, but now they are taking money directly from my account, which is in excess of the agreed monthly tariff.  i am finding it difficult to get hold of them, and i still have 4 months on the agreement.  i have been with O2 for over 15 years, but will be leaving shortly if this is not rectified.  can anyone offer anyadvice please.

[MI5]

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@Anonymous wrote:

Bunch or criminals, avoid ! 

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Many would agree.

[CarolineHart]

I have had similar problems with Ariel direct! they said they were part of o2 and could give me discount, i said yes, now i want to get out of contract but can't, who do i complain to? am paying more than I was, they give you a speel, and make them sound good then you are tired into a 2 yr contract - not right!

[MI5]

Complain to o2 then the Ombudsman if you don’t get satisfaction http://www.o2.co.uk/contactus

[Cleoriff]

@CarolineHart  Problem is Ariel Direct tie you into 2 year business contract, (which they conveniently forget to tell you) Personal customers like you do not want or need a business contract.

You could make a complaint to O2 using Resolver in the link below. People should continually complain about this so called 'Trusted Partner' https://www.o2.co.uk/how-to-complain

[jonsie]

The number of complaints on here alone should surely get these people dropped from the trusted partners list.

[Anonymous]

This is O2 we’re talking about here. They should drop Anovo while they’re at it but doubt that will happen