Are you satisfied with customer services ?

on 23-07-2010 13:28
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on 23-07-2010 13:28
Since Telefonica took over in October in 2005 I have noticed a rapid decline in customer services, could this be as a result of the current customer service director taking her eye off the ball and losing focus on what customer services should be about ?
I have an ongoing complaint which has frustrated me for 18 months which is as yet unresolved dispite O2 acknowledging I never had a "ghost" contract as verified by an IMEI number and several confirmation faxes from Phones For U (Telefonica take note, if the customer service director of Phones for U becomes available offer a position!)
My complaint is being investigated by a television consumer programme and a national daily newspaper and I would be interested to hear from customers who also have had to have serious complaints reviewed by an outside body.
Hopefully my actions may just prompt O2 to return to it's core business activities of being a communications company and restore the extremely high standard of customer service enjoyed prior to the takeover by Telefonica.
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on 23-07-2010 13:51
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on 23-07-2010 13:51
Something about a ghost contract with Phones 4U, and IMEI numbers, and what's living in the US got to do with the price of beans, I don't know?
O2 Customer Services have been fine when I've had to use them.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

on 23-07-2010 14:53
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on 23-07-2010 14:53
The original post is a load of old toss.

on 23-07-2010 15:06
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on 23-07-2010 15:06
I, also, can't make head nor tail of the OP's post. Why on earth would you go to a newspaper without first going to OTELO?
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on 23-07-2010 16:20
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on 23-07-2010 16:20
If anything I would say Customer Service has significantly improved in the last 10 years.
I, also, can't make head nor tail of the OP's post. Why on earth would you go to a newspaper without first going to OTELO?
Perhaps we can read all about it in the News of the World on Sunday!

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

on 23-07-2010 16:44
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on 23-07-2010 16:44
AS for O2 CS, personally have always found them to be polite and very helpful. In fact as far as I'm concerned, they are the best CS I have ever used.

on 24-07-2010 00:25
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on 24-07-2010 00:25
'nuff said!
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on 27-07-2010 18:56
Maybe Moody Blue can clarify the facts before judgement is passed 😐
Although I do agree on the written evidence thus far!
But there must be a whole lot more to the dispute from what the OP has stated in the opening post.

on 29-07-2010 20:01
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on 29-07-2010 20:01
No sense in the OP's post, its vague to say the least, if he put that to O2 no wonder they dont know what to do with it

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on 29-07-2010 20:18
viewtopic.php?t=49111
Thankfully he seems to have disappeared from whence he came :womanindifferent:

