Are cancellation requests done by customer service usually successful?

[jaygee25]

I really am at the end of my tether with o2. 

I want to cancel the phone I have been waiting ages for as i need it ASAP as my current phone is literally on its way out now, only half the screen works. I would order a new one from Amazon and get it tomorrow!

However o2 say they can only send a 'cancellation request' and it will take 5 working days to find out if its successful as my order is so far along the 'processing' stage. Well its either despatched or its not?! Why cant I find out today if it can be cancelled. Anyone else had any experience with this and would it be possible to cancel the order completelty at this stage?

I am worried about receiving it and going through the return process as knowing what a shambles o2 are at the moment, im concerned something could go wrong at that stage. 

[empressmittens]

I had the same problem before Christmas...upgraded to a like new Samsung S24 Ultra, then found out that it would have been cheaper to order new!  Contacted them immediately to cancel the order, was told it was too late...and then waited 15 days for it to be delivered!

Sent it back on 27/12/24, still waiting for the return to be processed so I can order something else...