Are O2 incompetant?

[Anonymous]

Hi all, i returned a phone i ordered before Christmas within the cooling off period, i then telephoned to cancel the contract and check that the phone was recieved ok.

Was told that phone had been recieved and that the contract would be cancelled, was also told to cancel the direct debit just incase they went in to collect any money as it was close to the bill date.

now the money was taken by 02 several days later, but it was then returned as obvioisly they realised their mistake and even though i cancelled the direct debit i didnt do it in time.

Forward till today and i have been sent an email from mycare  saying that they have tried to get a payment of £5.67 and that they couldnt get it so my account is now in arrears??

Has anyone else had a situation like this? i am totally fed up as this will go down on my file as an unpaid amount through no fault of my own, i cancelled the contract within the cooling off period, phone never used, told all done on the phone, now being chased for money i dont owe!

Wish i had never got involved with such a shoddy company, and yes i will be complaining on the phone in the morning.

[MI5]

Definitely make sure you file a complaint and I would also email the CEO's office.
His email address is available if you search on Google.

[Cleoriff]

Yet again the onus of correcting an error by O2 has to be undertaken by the customer...As it appears one dept doesn't know what the other dept is doing/saying/instigating @Anonymous should keep a careful eye on their credit rating....:smileysad:

[jonsie]

No one at o2 has any idea how their mistakes can affect people from 6 years, let alone even care!

[Anonymous]

Thanks everyone, yes i agree fully and i will be making a complaint, as i logged on to my emails this morning and was told my bill was due, on logging into my account....which isnt supposed to exist i read this.

PAYMENTS ON YOUR ACCOUNT ARE OVERDUE

We recently tried to claim a Direct Debit/Credit Card payment for £0.00 which has been rejected and as a result your account is now in arrears.

Please make a payment online or or via Telephone

Alternatively, you can send a cheque with your full name and account number on the reverse to Telefónica UK Limited, PO Box 756, Camberley, GU15 3SS.

To avoid restrictions being added to your phone services please make an immediate payment using one of the options above.

If you have made or sent a payment within the last few days, please accept this reminder as a thank you.

What do i have to do to get them to sort this out for gods sake!

[Cleoriff]

Deleted by me. Wrong thread ...Apologies

[MI5]

I'd call CS again tbh. Looks like it needs to be manually input that the zero balance is actually zero.

[Toby]

Hi @Anonymous,

Sorry to hear about this! Please contact customer service again, as they can take a closer look. If you still need some help after that, feel free to send me a private message any time. I'm Toby, the community manager.