Apple Watch Series 6 not syncing with iPhone 11

[Eddthephonegeek]

I couldn’t understand the bot question and answers. As it was trying to reset to factory settings which would’ve deleted my fitness data! 
I had to go to WORTHING 02 shop today 11/5 around 2pm where I previously had bought my watch and phone 2.5 years ago. The young advisor with tattoos was able to see online there have been a number of similar issues unresolved. He went the extra mile and reprogrammed the issue on my Apple Watch/iphone. I could not have resolved myself. Thank you 🙏 o2 Worthing. I’ll be back for an upgrade soon. 

[pgn]

One for @Dave-O2 to take up on Monday, to relay back to the team in the Worthing shop, @Eddthephonegeek - thank you!

[Dave-O2]

Thanks for the tag @pgn 

@Eddthephonegeek Can you please drop me a PM with the date/time you visited the store and also your mobile number 👍