Anyone know what Buongiorno is?

[Anonymous]

I'm a new customer and just got a £1.50 charge on my account for "Buongiorno". No idea why and I certainly haven't downloaded any Apps or Services that would charge onto my mobile account.

I've been trying to contact O2 to ask them but cannot get through on Live Chat or via my mobile - they are annoyingly difficult to contact.

[MI5]

Additionally, some people may choose to take these services.

[perksie]

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@MI5 wrote:
Additionally, some people may choose to take these services.

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Exactly, gambling betting and whatever, someone will always want to use it. 

[jonsie]

O2 couldn't possibly monitor the charges on every individual account and then wonder if the customer wanted a particular service. Same for every network. It's down to the governing bodies to clamp down on the companies that prey on us and deal out massive fines. You read of odd ones being dealt with but it's very lucrative and easy to set up for these pirates.

[Anonymous]

Well yes exactly but in what other industry does your bill get charged when you wrongly click on a link.

[perksie]

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@Anonymous wrote:

Well yes exactly but in what other industry does your bill get charged when you wrongly click on a link.

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You need to make representations to the regulator, O2 can't change it.

[Cleoriff]

In fairness  @Anonymous without disputing your innocence O2 only have your word that you clicked on the link by mistake. Others have clicked on the link and regretted it after using for a while. Other people genuinely have a use for these types of sites (as mentioned earlier in the thread)

[MI5]

By clicking the link, intentionally or otherwise, gives O2 the permission to charge your account for the services provided.
Unfortunately, you need to take some responsibility here and follow the steps given to you to reverse the process.

[Anonymous]

Fine we could argue for ever. The process is hardly honest and transparent, a bill gets charged regardless of wanted or not. How about a warning eg do you really want your bill charged? Just by clicking a link - come on get real its hadly giving consumers any protection. These firms must be making millions out of mistakes it needs to stop and providers and the regulator just let it happen.

[perksie]

You just have to learn to be more careful, O2 can't do this for you.

As you don't want the advice on offer I will leave you to it.

[jonsie]

Until the official bodies get together with the networks to find a way to stop these people I'm afraid the responsibility is 100% on us to be aware and ultra cautious.