All my family are with o2. The 4g in Pickering (yo18 8ad) isn’t working

[nosox40]

No or v v little 4g in yo18 8ad. No ones o2 phones are getting a good signal 

[Enlli]

A quick look at the Status on the My Network App shows a lot going on as per my screen grab

Guide: Is the network down for me or everyone? 

Guide: Is the network down for me or everyone? 

 

[Muttley]

Same for me. The mast which was in the Doctor's carpark is on the back of a lorry this morning. I guess this might explain it!

[Muttley]

 

[Bambino]

@nosox40, @Muttley If O2 are aware of the issue in your area there's nothing you can do except wait until it is resolved. The Terms & Conditions of your contract say that O2 does not guarantee 100% uptime. If the outage in your area is going to be for an extended length of time you can find out if O2 will offer a goodwill gesture to compensate for the down time, but there's no guarantee that they will.

How to find help & contact O2: A Guide - O2 Community

[pgn]

As highlighted above, @nosox40 and @Muttley - you will have to wait for O2 to complete their work on masts - meantime, for those in your households that are on Contract with O2: https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling may help. WiFi calling is not available to O2 PAYG customers, alas.