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All my family are with o2. The 4g in Pickering (yo18 8ad) isn’t working

nosox40
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No or v v little 4g in yo18 8ad. No ones o2 phones are getting a good signal 

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Enlli
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A quick look at the Status on the My Network App shows a lot going on as per my screen grab

Guide: Is the network down for me or everyone? 

Guide: Is the network down for me or everyone? 

1000010857.jpg

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Muttley
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Same for me. The mast which was in the Doctor's carpark is on the back of a lorry this morning. I guess this might explain it!

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Muttley
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PXL_20241102_112303895.MP~2.jpg

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Bambino
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@nosox40@Muttley If O2 are aware of the issue in your area there's nothing you can do except wait until it is resolved. The Terms & Conditions of your contract say that O2 does not guarantee 100% uptime. If the outage in your area is going to be for an extended length of time you can find out if O2 will offer a goodwill gesture to compensate for the down time, but there's no guarantee that they will.

How to find help & contact O2: A Guide - O2 Community

I DO NOT WORK FOR O2



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pgn
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As highlighted above, @nosox40 and @Muttley - you will have to wait for O2 to complete their work on masts - meantime, for those in your households that are on Contract with O2: https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling may help. WiFi calling is not available to O2 PAYG customers, alas.

 

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