cancel
Showing results for 
Search instead for 
Did you mean: 

Airtime plan vs PAYG

Zfc89
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
My contract is due to upgrade next week, I’m happy with my phone so not looking to upgrade but I want to end my air time plan and switch to PAYG. How do I do this?
Message 1 of 3
426 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 92913 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Message 2 of 3
421 Views

MI5
Level 94: Supreme
  • 143416 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Zfc89 

Further help and explanation here 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
390 Views