Aerial Direct - What Have I Done?

[Anonymous]

Hi All,

This is an intro as well as a cry for help!

I'm just coming to the end of my Voda contract, and as I had no incentive to stay with them, I decided to shop around. I then had a call from Aerial a couple of weeks ago, and TBH, the lad that I spoke to was neither pushy or came out with typical sales patter. I asked lots of questions which he answered honestly - I asked for things like a 32G 5s instead of 16, and was it worth going to 5G of data instead of 1G and he explained every reason why I shouldn't. Maybe an honest salesman!!

He gave me time to think about it, and so I looked at all mobile contracts/offers to compare. The deal he offered, whilst only saving me a small amount of money, was better than what Voda were offering and no dearer than what other providers were offereing. He was also offering me O2 which is where I wanted to go. Yesterday, I got a pre arranged call back from him and then went through everything again, and I 'signed on the dotted line' as they say!

I had no reason to worry about this, as my last Voda contract was sold in the same way and I've never had an issue. I say no reason to worry, but as I've signed for O2 now, I thought I'd look at the forum, and now it would appear that I DO have a reason to worry!!!!

I know this was discussed at length in a previous post that has only recently been resolved - I think it was Toby that sorted it - but is there any way that I could get out of this and deal with O2 directly, is it illegal to have no 'cooling off' period, or am I now totally stuck with this lot for the next two years?

Sorry my first post is a negative one, but any advice/help will be gratefully received

Thanks, Nick

[Anonymous]

That may be to Data protect you.

It dies dying like you have a touch of buyers remorse.

As I said earlier distance selling is I believe applicable.

Let us know what you decide to do.

Take care.

[Anonymous]

No, not buyers' remorse I'm too old to bother with that, and if I hadn't have registered on here, I would have been none the wiser to Aerial! With regards to the direct debit, I specifically asked if I could pay direct when I receive the bill, and was told I did not need to use DD!

Oh decisions, decisions .......................................!

Thanks again for the quick responses

[MI5]

You can always call o2 directly to check your account is set up to your satisfaction.
See contact us at the bottom of the page for numbers to call (don't use live chat).
I'd check at least what tariff you have been put on as Aerial are a business account reseller and a buisness account may not be suitable if you are a private user.

[Anonymous]

You're more than welcome.

Have a nice weekend.

[Anonymous]

BOB - You too

MI5 - Thanks, I'll give O2 a call and confirm what I have. If it's different to what I need, I only hope i can get it changed!  

[Anonymous]

Look forward to your update.

[Anonymous]

Just about to update you!

Just got off the phone to O2 sales to ask what has been set up with them, and if their customer service is going to be as poor as what I've just got, then perhaps Aerial is a good idea!

As soon as I was asked how I could be helped, I started to explain exactly what I'd done and could he he look into what had been set up. As soon as I said the I'd dealt with a third party, he started raising his voice and started talking over me. As soon as he finished, I tried again to explain that I wanted to move to O2 and that I would cancel with AD and deal directly with O2. Rant no.2 started and he asked me what my number was. I told him that my current one was being ported across to O2, and when he couldn't find it - it's happening next week - he raised his voice sharply and spoke to me like I was a kid. Suffice to say, at that point, I politely told him what he could do!

Cr*p customer service, so is there anyone in particular you may know as a contact?

Thanks again

[MI5]

tbh I'd just call back again and hope I got a better operator.
Sometimes you get someone who can't be bothered and sometimes you get someone who can't do enough for you.
It's gone a bit random since CS was outsourced to Capita but there are still some good agents out there.

[Anonymous]

I probably will do. I have tried again, but have been sat in a queue for a while. I'll leave it a day and try later.

[Anonymous]

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@Anonymous wrote:

I probably will do. I have tried again, but have been sat in a queue for a while. I'll leave it a day and try later.

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With it being the weekend and at this time of day their CS operators are going to be run ragged.

Either leave it till lte afternoon or as you say try later in the week.

Just dont leave it too long ref it you do eventually decide to cancel.