Aerial Direct - Pretending to be O2 & Adding Mobile Broadband

[Anonymous]

My Mum has been ripped off by a company called Aerial Direct   http://www.aerial-direct.co.uk/#1

They called her and she thought they were o2, they said she was due an upgrade and she told them she deals with a local company and will be going to see them in the next few days, they said as she was a loyal customer she was entitled to a discount of £5 per month and they could put this on for her straight away, she agreed. They upgraded her for 2 Years without giving her a phone, and even worse they added on a mobile boadband sim card to her account which she didnt need and there was no mention of, so she is actually paying more!

She is contacting  O2, Trading Standards, ofcom and watchdog to see what she can do, but I think o2 need to deal with this company urgently, I have looked on the internet and there seems to be lots of people with similar issues.

Come on O2 - Aeriel Direct are a rouge company and they are representing you and repeatedly doing the same thing 

[perksie]

According to Which?

"If any offers, tariffs or savings you were told about at the time of sale turn out to be untrue, you can bring a claim against your mobile phone provider under the Misrepresentation Act.
This will allow you to either cancel your contract or to claim damages."

This link tells you what to do:
http://www.which.co.uk/consumer-righ...bile-provider/

[jonsie]

---

@perksie wrote:

According to Which?

"If any offers, tariffs or savings you were told about at the time of sale turn out to be untrue, you can bring a claim against your mobile phone provider under the Misrepresentation Act.
This will allow you to either cancel your contract or to claim damages."

This link tells you what to do:
http://www.which.co.uk/consumer-righ...bile-provider/

---

Nice find @perksie 

[perksie]

Thanks @jonsie let's hope it gets some of these people out of trouble.

[Toby]

Hi @Anonymous ,

Sorry to hear that you feel you've been misinformed. Feel free to send me a message if you're still unsure s to what to do with the situation.

Cheers, Toby

[gindygoo]

@AnonymousI'm curious to know if you managed to get a resolution in this matter? I think after reading 10s of posts about this I've seen only 1 person manage to cancel the missold contract!

Charlie.

[Anonymous]

just seen this.  they are taking money from me also.  who are you contacting please?  is there an ombudsman or something?  i agree with you, i think O2 should be doing something about this.  they will be losing a lot of customers if not.

[jonsie]

These people are selling under false pretencows bordering on fraud. How long will o2 let these leeches continue their assocation with them?

[Toby]

Hi millsy3063,

I have posted on the thread you have created on this subject.