Solved: Absolutely no service or signal :(

Anonymous · ‎03-11-2012

Hi all! Not sure if I've posted in the right section as I've only joined so apologies if I have!

But tonight I dropped and lost the back of my HTC one v (not dropping the actual phone) and since then I've had ZERO signal and service. I've performed a factory reset, I've removed my SIM for over one hour and re-insterted it and according to O2, the local network is grand. I have eve searched for local networks and it keeps saying there's an error, however connecting to Wi-Fi is fine.

Any idea how I can fix this? The phone is brand new but my SIM is very old, I've had it well over 6 or so years now.

Thanks in advance!

T

MI5 · ‎03-11-2012

Just found this on HTC website....

Replacing the bottom cover
Important: Antennas are placed underneath the cover. To get the best signal for calls and data connection, be sure to secure the cover tightly.
Align the teeth underneath the bottom cover with the notches on the side of the phone.
Press down on the bottom cover with your thumbs, and then push it until it locks into place.

http://www.htc.com/uk/help/htc-one-v/#overview

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎03-11-2012

Maybe the phone utilises the back as part of the antenna? Try your sim in another phone if you can....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎03-11-2012

Just found this on HTC website....

Replacing the bottom cover
Important: Antennas are placed underneath the cover. To get the best signal for calls and data connection, be sure to secure the cover tightly.
Align the teeth underneath the bottom cover with the notches on the side of the phone.
Press down on the bottom cover with your thumbs, and then push it until it locks into place.

http://www.htc.com/uk/help/htc-one-v/#overview

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-11-2012

Thank you! That means I'll have to order a new one. But many many thanks!

MI5 · ‎03-11-2012

Hope it's not too expensive 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-11-2012

Aye, you and me both! But according to Ebay they're all under 15 pound so it's affordable. My head is loose, I should have thought to have check the bloody site first.

perksie · ‎03-11-2012

@Anonymous wrote:
Aye, you and me both! But according to Ebay they're all under 15 pound so it's affordable. My head is loose, I should have thought to have check the bloody site first.

Wot!

You'll put us all out of work.

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