Aaargh - been on hold for an hour and a half - and counting!!

[Anonymous]

Why dont you have enough advisors?!!

I've been on hold for over 90 minutes. 90 minutes of my life wasted - and counting!!

I'm on the second loop of your annoying hold music hold compilation.

I bet if I was on your new customer sign up line I'd have been answered immediately.

[Cleoriff]

Hi @Anonymous This is a customer to customer forum. No one from O2 will see your message here sadly.

You can either persevere (from experience the best time to call is just after 8am ) Select Option 2 and then press 0. However...is there anything we can help with here (as long as it's not account related?)

[jonsie]

An all too common scenario these days unfortunately and sadly it's a matter of extreme patience if it's something on your account that needs resolving. Technical knowledge we can hopefully help with here.

[Anonymous]

Hi there - 

My query is a very odd one so not sure if you would know how to help. I have some water monitoring probes which email me with hourly data everyday. They have modems in them with O2 data enabled sims. All 4 went dead on Monday and I have no idea why but wanted to confirm my sims are still active.

Thats all I want to ask! - bet they could tell me in 5 seconds flat!

I'm now at 1 hour 50min......... urgh

[Bambino]

That's probably something only customer service can help you with. You're just going to have to persevere. I would imagine that first thing Monday morning is fairly busy, but you really shouldn't have to be on hold for as long as you have.

[jonsie]

It might be worth checking for problems in the postcode concerned

http://status.o2.co.uk

[viridis]

Were they topped up before the data allowance expired?

[Anonymous]

My experience as well. Takes hours to talk to anyone then they can't answer the question or help. My calls are about failure to provide a service at my home and consequently are made on my landline  at some cost. Once they called me back on my o2 number and the line failed ( surprise surprise). Still they failed to accept there was a problem. A truly pathetic company.

[Anonymous]

two days in a row. Nice O2 today is not much better.

[Cleoriff]

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@Anonymous wrote:

two days in a row. Nice O2 today is not much better.

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Hi @Anonymous I have responded to your other post here

http://community.o2.co.uk/t5/Discussions-Feedback/On-hold-1h-45min-and-counting-28-10-2015/m-p/923419#M74029