AAAARGH! Lost my 02 number I had for 25 years and now 2nd 02 line not connected

[richardbaker]

Don't switch another phone to O2 if you already have a phone with O2.  I did that on-line and I lost the mobile number I had for 25 years.  To make matters worse the phone I ported to O2 no longer works either as it has the old netowkr sim card and O2 have provided a new one.

So disappointed with O2 as I called them first thing Monday morning for them to STOP the Porting and all they did was send an email to an internal Port Migration team, who clearly did not pick up.  

[richardbaker]

I gave up.  Spent over 5 hours on the phone over the course of 2 weeks without a phone with every agent saying they have emailed the port migration team.  Nothing ever happened.  So I bought a new phone and new number with Vodaphone for me and will move my O2 number number to Vodaphone. Then I’ll close O2 account.  Real shame as I remember buying my first mobile over 25 years ago and had the same number all these years.  Now lost in the ether!  

[Oxonian]

@richardbaker 

That's sad and sorry to see you go. 

But good luck with Vodaphone !