1/ joined o2 via virgin tv deal
2/ sim arrived, didn’t work.
3/ called for assistance: cut off 4 times and finally gave up after 3 hrs.🤷♂️
4/ decided to cancel as on day 3 of a 14 day cooling off period so called again.🤞
5/ advised unable to cancel as there was “a problem with your order” and that it would take “up to 48hrs to complete and you will receive an email confirmation”.🧐
6/ no email (day 5) so repeated step 4🥱
7/ after being told by a not so lovely Liverpudlian lady that “you can’t cancel and I have to wait 30 days” (🤪) before cutting me off😫, I finally get through to someone helpful and I am told your contract is now cancelled and received an email direct from the operator confirming this (weird 🧐)
8/ received two emails from o2 on Sunday (day 😎 advising my new sim was on its way and to “get excited”🧐
9/ called Monday morning (day 9) to get an apology from a nice lad who couldn’t explain what was going on but he repeated the cancellation and sent me an official email from o2 this time stating such. He also stated “you may pay a few pence for the length of time you’ve had o2” which I didn’t argue about as I was a little frustrated at this point🤪
10/ today (day 10) I receive an email from o2 stating my first bill is ready and they would be taking £432 from my account.🤦♂️
11/ I promptly cancel the direct debit with my bank and call again…🙄
12/ a lovely Liverpudlian apologised and also couldn’t explain what was going on. She cancelled the direct debit from her end and apologised while advising I would receive another email “in 3-5 days” confirming the end of this nightmare.
13/ I won’t hold my breath🥵
O2 are hands down the worst company I’ve ever had the displeasure of dealing with. From downright rude and/ or ignorant staff (barring two lovely people!) to system failures from start to finish.
Do not sign with o2: you have been warned!!😉
