A new way to complain to o2

[adamtemp64]

https://www.resolver.co.uk/companies/o2-complaints

Has apps for ios and andriod

Is also linked here http://www.o2.co.uk/how-to-complain

Not sure how it works yet not personally tried it but looks like it has lots of usefull info

[jonsie]

NOW that's really good to know.....hopefully not the same 7-10 working day excuse....

[MI5]

Probably take longer if it needs to be processed by a 3rd party before being passed on to O2!

[adamtemp64]

The bit i Like so far is it keeps all corespondance in one place for eventual submission to ombudsman. (not sure about the voice call recording bit as we know how o2 react)

[jonsie]

Let's be honest, multiple choices of making a complaint is never a bad thing. The present system is  lacking somewhat....

[Cleoriff]

This looks excellent. As @adamtemp64 states Resolver is linked to on the O2 complaints link.

Just one question from me. Who is funding it... as it's a free service?

[adamtemp64]

Funding explained here sort of https://www.resolver.co.uk/why-we-are-free

[Cleoriff]

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@adamtemp64 wrote:

Funding explained here sort of https://www.resolver.co.uk/why-we-are-free

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Thanks for that Adam. I will have a read...

[adamtemp64]

@Cleoriff Also like the fact it guides users in the correct ways to generate your complaint and has all the mse template letters etc . If you are not sure of the correct processes for complaining this will really help the uneducated. 

P.S. This resolver site is for so many services and company's not just O2 it is in my bookmarks and app downloaded for iPhone and iPad 

[Cleoriff]

I have just used it on this thread @adamtemp64

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Unhappy-O2-customer/m-p/1033253#M124121