Re: A new way to complain to o2

adamtemp64 · ‎19-01-2017

https://www.resolver.co.uk/companies/o2-complaints

Has apps for ios and andriod

Is also linked here http://www.o2.co.uk/how-to-complain

Not sure how it works yet not personally tried it but looks like it has lots of usefull info

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iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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jonsie · ‎19-01-2017

NOW that's really good to know.....hopefully not the same 7-10 working day excuse....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-01-2017

Probably take longer if it needs to be processed by a 3rd party before being passed on to O2!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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adamtemp64 · ‎19-01-2017

The bit i Like so far is it keeps all corespondance in one place for eventual submission to ombudsman. (not sure about the voice call recording bit as we know how o2 react)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎19-01-2017

Let's be honest, multiple choices of making a complaint is never a bad thing. The present system is lacking somewhat....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎19-01-2017

This looks excellent. As @adamtemp64 states Resolver is linked to on the O2 complaints link.

Just one question from me. Who is funding it... as it's a free service?

Veritas Numquam Perit

adamtemp64 · ‎19-01-2017

Funding explained here sort of https://www.resolver.co.uk/why-we-are-free

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff · ‎19-01-2017

@adamtemp64 wrote:
Funding explained here sort of https://www.resolver.co.uk/why-we-are-free

Thanks for that Adam. I will have a read...

Veritas Numquam Perit

adamtemp64 · ‎19-01-2017

@Cleoriff Also like the fact it guides users in the correct ways to generate your complaint and has all the mse template letters etc . If you are not sure of the correct processes for complaining this will really help the uneducated.

P.S. This resolver site is for so many services and company's not just O2 it is in my bookmarks and app downloaded for iPhone and iPad

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff · ‎19-01-2017

I have just used it on this thread @adamtemp64

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Unhappy-O2-customer/m-p/1033253#M124121

Veritas Numquam Perit