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A Guide To O2 Refresh

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How does the Refresh plan work?

Your tariff is split into two plans, the first part is your Device Plan.

This is the cost of the device or handset you have chosen, the cost of the phone or tablet will be a set amount each month which will cover the entire cost of your chosen device spread over 24 months. You can then choose to continue paying the device plan every month all the way through the 24 month.

If you want a new handset or device at any point throughout your minimum term then all you have to do to upgrade is to pay off the remainder of the total cost of your handset or device in full then you can choose a new device & a tariff of your choosing then you will start a new 24 month cycle.

If you are new to O2 refresh then you will need a credit check, to make sure there are no issues but if you are upgrading from an existing refresh tariff or you have used speed to refresh then you won't need a new credit check, they will just update your tariff on their systems.

Once you've paid off the device it's yours to do with as you wish & your bill automatically halves which means you will only be paying the airtime plan.

Your second plan is called the Airtime Plan

This is a set amount each month that you pay for a certain allowance of minutes, texts & data. These vary in different amounts according to how much your plan is.

Again if you are a new O2 refresh customer you will need a separate credit check

You cannot downgrade your tariff unless you complete your minimum term or upgrade by paying your device plan off. You can then choose to upgrade or if you wish to walk away. Just pay off your device plan then you are free to go with what you want

You can only get O2 Refresh online, over the phone or in one of your local O2 stores

63% Refresh customers save 50% or more. Only Refresh customers eligible. 18+

**RPI information for Pay Monthly contracts, including O2 Refresh and sim only tariffs
Each year O2 Refresh Airtime Plan/Pay Monthly tariffs will be adjusted on your April bill by the Retail Price Index (RPI) rate of inflation announced in the preceding February.
Message 5 of 43

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Good job @Anonymous.  Easy to understand and great links. wink


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Message 11 of 43

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Thanks @Cleoriff
Message 12 of 43

Level 23: Casual Specs
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Nice one @Anonymous slight_smile especially to newbies here and to O2 in general. Good job x

Message 13 of 43

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Thank you @Cairdeas
Message 14 of 43

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Fantastic job @Anonymous.


A great addition to our impressive guide list slight_smile

Fancy writing a great device review or O2 forum guide? Send me a message!

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Message 15 of 43

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Awesome job @Anonymous !
Message 16 of 43

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It is always good to get a "guide" that cystallizes the important points - so thanks @Anonymous for your work on this.


May I please ask for a little clarification on 2 points?


(1) You say "63% Refresh customers save 50% or more" -  If I understand your guide correctly, O2 Refresh requires the Device Plan to be "fully paid up", and if a new Airtime Plan is taken it cannot be a "downgrade" - so how are savings of 50% to be made?

(2)  You say "Only Refresh customers eligible." -  but you don't say eligble for what.


Thanks again for the Guide.



Message 17 of 43

Level 69: Guiding Light
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You can save about 50% by paying off the phone and then only having to pay the airtime part of the deal.

If you choose a new phone on Refresh you have just shortened the original contract and will start with a new one.

All the details are here:

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Message 18 of 43

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@perksie wrote:

You can save about 50% by paying off the phone and then only having to pay the airtime part of the deal.

If you choose a new phone on Refresh you have just shortened the original contract and will start with a new one.

All the details are here:

Thank you @perksie    "Paying off" the debt owed in respect of the phone earlier than was originally intended surely does not "save" the customer anything?  In fact it represents a higher outlay over a shorter period of time and unless O2 awards a discount for early settlement there is no saving whatever.  The only "advantage" of O2 Refresh seems  to be that customers willing to settle the device plan early may then  buy a newer model sooner than perhaps they would otherwise have been able to. 

If I am missing something here perhaps someone good with figures would set out expenditure figures over a 2 year period to demonstrate that early settlement of a Refresh device contract can produce savings of 50% or more.

Message 19 of 43

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