cancel
Showing results for 
Search instead for 
Did you mean: 

A Guide To O2 Refresh

Anonymous
Not applicable
How does the Refresh plan work?

Your tariff is split into two plans, the first part is your Device Plan.

This is the cost of the device or handset you have chosen, the cost of the phone or tablet will be a set amount each month which will cover the entire cost of your chosen device spread over 24 months. You can then choose to continue paying the device plan every month all the way through the 24 month.

If you want a new handset or device at any point throughout your minimum term then all you have to do to upgrade is to pay off the remainder of the total cost of your handset or device in full then you can choose a new device & a tariff of your choosing then you will start a new 24 month cycle.

If you are new to O2 refresh then you will need a credit check, to make sure there are no issues but if you are upgrading from an existing refresh tariff or you have used speed to refresh then you won't need a new credit check, they will just update your tariff on their systems.

Once you've paid off the device it's yours to do with as you wish & your bill automatically halves which means you will only be paying the airtime plan.


http://www.o2.co.uk/help/upgrades/o2-refresh-explained

Your second plan is called the Airtime Plan

This is a set amount each month that you pay for a certain allowance of minutes, texts & data. These vary in different amounts according to how much your plan is.

Again if you are a new O2 refresh customer you will need a separate credit check

You cannot downgrade your tariff unless you complete your minimum term or upgrade by paying your device plan off. You can then choose to upgrade or if you wish to walk away. Just pay off your device plan then you are free to go with what you want

http://static.o2.co.uk/www/docs/termsandconditions/device-plan-cca-tcs-updated-with-new-phone-number...

http://www.o2.co.uk/termsandconditions/archive/mobile/o2-refresh-phone-plan-and-term-and-conditions

http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh

You can only get O2 Refresh online, over the phone or in one of your local O2 stores

63% Refresh customers save 50% or more. Only Refresh customers eligible. 18+

**RPI information for Pay Monthly contracts, including O2 Refresh and sim only tariffs
Each year O2 Refresh Airtime Plan/Pay Monthly tariffs will be adjusted on your April bill by the Retail Price Index (RPI) rate of inflation announced in the preceding February.
Message 5 of 43
23,166 Views
42 REPLIES 42

Anonymous
Not applicable
Ok thank you, I will send him a PM tomorrow or Wednesday as I won't be on much tomorrow
Message 1 of 43
16,122 Views

Toby
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

Lovely job @Anonymous!

 

As others have said, let me know when you'd like to amend it and I'll give you temporary editing ability.

 

Cheers

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 2 of 43
16,004 Views

jonsie
Level 94: Supreme
  • 92913 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Anonymous
Not applicable
Thanks @ jonsie I'll pm you tomorrow @Toby
Message 4 of 43
15,676 Views

Anonymous
Not applicable
This is with all the amendments included.

@Toby feel free to delete or merge my first draft
Message 6 of 43
19,941 Views

blissgirl
Level 33: Firestarter
  • 6975 Posts
  • 46 Topics
  • 3 Solutions
Registered:
@Anonymous good guide slight_smile
iPhone 15 plus 128Gb light pink (with Vodafone) slight_smile
Message 7 of 43
19,940 Views

Anonymous
Not applicable
Thank you @blissgirl
Message 8 of 43
19,939 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Top job well done @Anonymous and a good reference. Fantastic

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 9 of 43
19,915 Views

Anonymous
Not applicable
Thank you very much @perksie
Message 10 of 43
19,913 Views