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A Guide To O2 Refresh

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How does the Refresh plan work?

Your tariff is split into two plans, the first part is your Device Plan.

This is the cost of the device or handset you have chosen, the cost of the phone or tablet will be a set amount each month which will cover the entire cost of your chosen device spread over 24 months. You can then choose to continue paying the device plan every month all the way through the 24 month.

If you want a new handset or device at any point throughout your minimum term then all you have to do to upgrade is to pay off the remainder of the total cost of your handset or device in full then you can choose a new device & a tariff of your choosing then you will start a new 24 month cycle.

If you are new to O2 refresh then you will need a credit check, to make sure there are no issues but if you are upgrading from an existing refresh tariff or you have used speed to refresh then you won't need a new credit check, they will just update your tariff on their systems.

Once you've paid off the device it's yours to do with as you wish & your bill automatically halves which means you will only be paying the airtime plan.

Your second plan is called the Airtime Plan

This is a set amount each month that you pay for a certain allowance of minutes, texts & data. These vary in different amounts according to how much your plan is.

Again if you are a new O2 refresh customer you will need a separate credit check

You cannot downgrade your tariff unless you complete your minimum term or upgrade by paying your device plan off. You can then choose to upgrade or if you wish to walk away. Just pay off your device plan then you are free to go with what you want

You can only get O2 Refresh online, over the phone or in one of your local O2 stores

63% Refresh customers save 50% or more. Only Refresh customers eligible. 18+

**RPI information for Pay Monthly contracts, including O2 Refresh and sim only tariffs
Each year O2 Refresh Airtime Plan/Pay Monthly tariffs will be adjusted on your April bill by the Retail Price Index (RPI) rate of inflation announced in the preceding February.
Message 5 of 43

Level 94: Supreme
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Unfortunately O2 no longer have email support. I live in Thailand and being 7 hours ahead I always make sure I contact them by Tugo over wifi at 3.30 in the afternoon here. That and using snail mail are your only real choices and I certainly wouldn't trust live chat to close an account down correctly.

If you get to Rayong or Pattaya let me know and i'll let you buy me a beer/Sang Som LOL

Enjoy your adventures wink

Message 41 of 43

Level 94: Supreme
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Forgot to say you can pay off the device plan through My O2 but you will need to call and give 30 days notice to cancel the airtime.

Message 42 of 43

Level 94: Supreme
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Live chat may be your only option but as jonsie says, not 100%reliable.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 43 of 43