6 weeks and still nothing at all 🤷‍♂️

[Theman2023]

My services have been off for 6 weeks?

I have 4 live complaints 

5 requests for managers call backs 

over 30+ recorded calls ( for training and monitoring purposes ) this will actually be the case as every call will be listened into. 

02 staff are not trained adequately as these telephone conversations I actually have them all. But I also have every txt message with the security code I have linked to each conversation. 

I have been lied to on several occasions 

my phone have been diverted for over a week.

I have had to purchase another handset to make emergency phone calls and to use as a day to day handset. 

I have heard 24 hours - 48 hours 3-5 working days and 10 days for the technical team and managers calls backs yet I haven’t received one in 6 weeks and nothing have been chased up at all. 
oh apart from one claiming she was a manager and reassured me my account is with her and she will do her up most best to deal with it etc never had a phone call back. 

I will be directing this to the regional manager also the telecommunication ombudsmen. 
this is now a joke. Totally unprofessional and I will be making this known to all. 
there isn’t a worse customer this could of happened to as I am not your average joe and 02 will see this. 
also I have a lot of money to back this up 😊 good luck guys your going to need it 

[Bambino]

@Theman2023 This is not O2. This is a customer community and is not monitored by the powers that be at O2. We are very well aware of the problems that many people are having. We see them every day, and try to help as best we can, but we have no access to anyone's accounts and cannot help in that regard. There are customers here who are good helping with technical issues, but there's only so much we can do.

We are also having problems passing on information to O2's online account advisors. They haven't acknowledged our attempts to contact them over the last few days, and we are in the dark as to why.

If you haven't done so already, you need to lodge a formal complaint with O2 before you can take anything further. The link to do so is here: How to Complain | Help | O2 Within that link is a further link to Resolver, which is an independent complaints service. I suggest you lodge your grievance with them as well. We have been told it produces good results.

You can also reach O2 via social media, but I'm not sure how much good it will do you:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)