£50 voucher

[Anonymous]

I've received my upgrade phone which is a samsung wave 723. With this phone I qualify for a £50 voucher to use in certain shops. To receive my voucher I had to get a code from a scratch card that came in the box with the phone. Trouble is I didn't receive a scratch card. I've rung o2 services & been told I will have to send the phone in it's box back to them & wait to receive the whole package complete with scratch card. Even the guy on the phone agreed it was a daft way to handle this. Why can't they just post me another card? I'm certain I didn't receive one as I save everything I receive packaging wise for the duration of the contract. Surely they have a record of the code issued to me originally so they can send out a voucher so all they have to do is cancel this code.

[Anonymous]

I bought a sony ericsson phone which also had the voucher offer. I did recieve a scratch card with a unique code. Went to the website n did all the stuff needed. That was in January, I am still waiting for my voucher. At the moment I am emailing CS constantly and threatening Trading Standards if something is not sorted out soon. There is a thread regarding this voucher problem further up.