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4g signal

Anonymous
Not applicable

I have just moved from three, had my old number ported over and I am only getting a 3G signal.  My friend next to me is on O2 and is geting 4G???

 

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jonsie
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You need to call customer service again and make sure you have the correct data bolt on and that 4G is activated on your account. Sometimes they forget to activate it or it could just be incompetence on their part.

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Cleoriff
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Also similar to what I mentioned on this thread you posted on @Anonymous Smiley Frustrated

http://community.o2.co.uk/t5/Discussions-Feedback/Help-anyone-Porting-how-long/m-p/973488/highlight/true#M82857

 

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Anonymous
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thanks for that.  ive been trying to get on live chat but it doesnt seem to be working

 

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MI5
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I wouldn't waste my time with live chat - It's much less stressful to call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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Not only is it less stressful, but you might also get a correct answer to your query. http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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jonsie
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If you want this sorting out then call them rather than waiting and wasting time trying to find someone competent enough to check on the outsourced live chat.

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