You need to call customer service again and make sure you have the correct data bolt on and that 4G is activated on your account. Sometimes they forget to activate it or it could just be incompetence on their part.
Also similar to what I mentioned on this thread you posted on @Anonymous
*The Game Is On*
If you want this sorting out then call them rather than waiting and wasting time trying to find someone competent enough to check on the outsourced live chat.
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