cancel
Showing results for 
Search instead for 
Did you mean: 

4G not%20working%20where%20there%20is%20no%20wifi

annaactually
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

 I cannot connect to the internet using 4G. This seems to coincide with upgrading my data allowance on 24th Jan 2021 but it has taken a while to confirm as I have mostly been in a place where there is wifi. The phone (iphone 5S) connects eventually using 4G in my home but not in my studio (no wifi or hotspot) or car. I have no idea how to solve this. When wifi is enabled the connection speed is fast. My husband has no issues in the same studio.

Message 1 of 4
177 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 122100 Posts
  • 609 Topics
  • 18911 Solutions
Registered:

@annaactually 

I'll ask @O2Waqas or @O2Simon to look into this for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
169 Views

O2Simon
  • 69 Posts
  • 0 Topics
  • 3 Solutions
Registered:

@MI5 Thanks for the tag @annaactually will private message you regarding the issue.

 

Many thanks

 

O2Simon

signature
Message 3 of 4
154 Views

MI5
Level 94: Supreme
  • 122100 Posts
  • 609 Topics
  • 18911 Solutions
Registered:

Cheers @O2Simon thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
146 Views