30 Minute wait to answer a call. - Page 2

Anonymous · ‎20-08-2015

Well Done, O2. You have just provided me with another reason to change service providers! I called 202, to get an automated reply along the lines of "We have more than a 30 minute wait to answer your call, so we may not be able to answer before the service ends at nine o'clock. " In addition to this fiasco, Live Chat is currently unavailable. Does that mean that all the Live Chat operatives have become so *bleep* off with fielding customer complaints that they have all buggered off home?

As it is 19.30 Do you mean that you won't answer before 09.00 (am) tomorrow? In any case, a 30 minutes wait is totally unacceptable.

Equally unacceptable is your pricing structure for the iPhone 6 at £49.00 a month. For 2 year contract, that works out to be £1176.00.

If I buy an iPhone 6 (Sim free, unlocked) from John Lewis at a cost of £539, with a TWO year warranty, backed by Apple, and then go to BT and get their sim only offer, I can get a sim which gives me 4G. 2Gb Data, 500 minutes, and unlimited texts for £10 a month. £539 + (10 x 24) = £779.

This is a saving of £397. or approx £16.50 a month. And I might actually get some customer service!

Offer me a better deal or loose me!

Anonymous · ‎20-08-2015

Knew it... After 1 hour 39 mins, they have told me they are now closed! I was only phoning to leave and get my PUK code.. anyone know if you can do this online as i cant seem to find this option?

Anonymous · ‎20-08-2015

Or is it a PAC code?

MI5 · ‎20-08-2015

Unfortunately you can't get it online.
Call or Live Chat if on contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎20-08-2015

Yeah, it's a PAC to take your number elsewhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-08-2015

Cheers, i will try again tomorrow!

jonsie · ‎20-08-2015

This is getting seriously ridiculous now.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-08-2015

so many complaints tonight - must be a phone issue ??

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-08-2015

@Anonymous wrote:
Cheers, i will try again tomorrow!

Try at 8.30 am (Mind you the amount of time I have told people that, the lines will probably busy then!)

Veritas Numquam Perit

Cleoriff · ‎20-08-2015

@MI5 wrote:
so many complaints tonight - must be a phone issue ??

Or a going on holiday issue?

Veritas Numquam Perit

MI5 · ‎20-08-2015

Or they've made everyone redundant.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.