18 Years of 2G (GSM 900) and still no decent 2G service in my town.

[Anonymous]

I am extremely unhappy.

O2 can't seem to get their act together with Wigton - a market town of over 5000 people.

There is NO reception on the MAIN HIGH STREET because we have 1 mast in the wrong part of town to be of any use.

And what makes my blood boil is that I was told by an absolute liar of an O2 employee, spent half an hour telling me how O2 had made a planning application for a new mast in  Wigton and that the local council was the hold up.

I listened to endless mistruths about how there would be a second mast in Wigton, with smaller masts running off it.

On the back of those lies, I took out an additional contract to run as an early replacement for another contract which runs out in a few months time - an effective renewal.

To later learn that O2 hasn't made any planning application and that I've fed mistruths, well that just sends me mad.

I'm sick of it. I'm sick of O2 endlessly getting my hopes up, then to find out later I've been fed mistruths.

What about the TuGo debarcile. Every other O2 agent on the phone thinks the service has been launched when it hasn't. One month, we get a date, for us to be told the next month it's been delayed.

Then there is the boost boxes that are only available to business users with a number of phones on their contracts.

Is it right that 18 years after the launch of GSM, I can't get a signal, O2 can't provide a date for an end to it all, can't sell booster boxes to improve the signal, can't seem to get their act together about TuGo, but have all the time in the world to talk about how they are going to set the world alight with their mythical 4G service?

Look, if you can't get 2G right after 18 years, my grandchildren will be drawing their pensions by the time you get Wigton on 4G!

[Anonymous]

---

@Anonymous wrote:

"I have to say I commented on this post last night and found your language disgusting added to that your inability to see the obvious marks you as a lost cause."

Quote the comment where the language was "disgusting" and say why you found it disgusting. I don't think you'll be able to, because there isn't any language I have used that is disgusting.

It is obvious to me, that you are just over protective of O2.

I have made a reasonable point, that after 19 years of GSM, a town of 5000 people, should be able to make and receive calls from the town centre, where all the trading and shopping goes along.

"There are so many discrepancies in you complaint it is unreal."

Then point them out. Easy! Quote me, tell me what I have missed!

"In 2004 the town was the first settlement in the United Kingdom to enforce a curfew on teenagers under the age of 16. It was in place for two weeks, and its aim was to reduce the amount of vandalism in the town centre. It followed nightly vandalism campaigns, which included smashed shop fronts, as well as intimidation of elderly members of the community'

And you wonder why O2 do not invest more in a tiny unimportant town that they have probably no more that a few hundred customers in?"

And the curfew worked, Wigton took a stand and it did not tolerate such behaviour and there is no problem here. Wigton sorted itself out and I don't feel intimidated outside the local Spare at 10:30 PM - good job really, because I doubt that I would be able to call for help using my O2 handset.

Your logic here fails twice.

1. There ARE NO 4G customers anywhere. If there is no 4G customers in London, why build a 4G infrastructure in London? There is more O2 2G customers in Wigton, than 4G O2 customers in London. So you fail on your logic. You can't say "There's not many 2G customers in Wigton with 2G phones, so we won't bother improving 2G services....however there is no 4G customers anywhere, so lets build some 4G stuff somewhere..."

2. Always a bit silly to us crime as an argument. There's plenty of vandalsim and crime in London, Birmingham and Manchester. They should of course, have good communications, even though they are more crime ridden than Wigton.

---

Your first post was full of bad language that is not needed on a forum. Would you like me to repost it for you to read?

I am far from over protective of O2, in fact I am the first to complain of O2 is in the wrong. You can ask the posters on those forum or troll through my previous posts to check if you so want too. 

In the next 12 to 18 months there will be more 4g customers in a one mile radius of my house than there will be 2g customers in Wigton. 4G is the future, you tiny little town that has a mast but it does not suit you needs when you are in one road is pathetic. 

I could tear your thread to pieces but you will only come back with some uneducated nonsense. You have had many knowledgeable posters and O2 employee's comment yet you still bury your head in the sand. 

I ask a question to everybody that has posted on this thread knowing that many are business owners and educated people. 

Who has ever heard of Wigton before this post? 
Yes or no answers only needed.

[Anonymous]

---

@Anonymous wrote:

"I live in a village of less than 4000 with a poor 3G signal and my nearest mast is over a mile away.

You have a good signal at home and I don't so why should your town get any preference over mine or anyone else's?"

I don't expect my town to have priority over anyone elses. What I believe is that every town, in it's trading area, in it's centre should have a signal as high priority.

Whether people get a good signal at home or not, is less important and will become less important with boostboxes and services like tugo. Oh sorry, I forget, normal customers have no chance of laying their hands on either of those services! 

But seriouslly. People pop out of their homes to go into town. Their other halves, their children will want to ring them, they will want to ring home.

It's important that every town has coverage in it's town centre.

Please. Read my posts. I have no probem with 4G and 3G being rolled out.

But my honest opinion, is that after almost 20 years of 2G, every town, on every network, customers should be able to make calls in the centre of town.

---

So you have a problem with mobile phone companies not just o2?

Do you live in a greenbelt area?

[Anonymous]

"Your first post was full of bad language that is not needed on a forum. Would you like me to repost it for you to read?"

No posts are needed on a forum. No one needs a mobile phone signal. No one needs to eat. All that every living thing needs to do is die.

There is no language that I used, that would have been too obscene for pre-watershed TV, so you are being prudish at looking at nothing more than a couple asterisks.

Oh look. Here's some more ****ing asterisks! What kind of a **** am I?

LOL. Please get a grip! How do you make it through the day, if something like that ruins it for you?

"In the next 12 to 18 months there will be more 4g customers in a one mile radius of my house than there will be 2g customers in Wigton. 4G is the future, you tiny little town that has a mast but it does not suit you needs when you are in one road is pathetic."

That one road is the centre of our town. Do you think O2 should leave out Picadilly Circus in London?

"I could tear your thread to pieces but you will only come back with some uneducated nonsense. You have had many knowledgeable posters and O2 employee's comment yet you still bury your head in the sand."

But you don't - because you can't. You just can't.

1994, Cellnet's GSM launched. They've had 20 years to get a mobile phone signal in the centre of this town and you've no argument to justify or defend O2 with that.

Also, I'm actually from London, I've lived in Europe and I just happen to be living in Wigton, so the snobbery and put downs about Wigton, is not going to get any kind of emotional reaction out of me.

If you want to make yourself look mean spirited by putting down a town that's full of down to Earth working class types, then that's your problem not mine.

[Anonymous]

Also.....it's not just King Street...it's anywhere North of it....and a very patchy to the West of it.

So basically, it's only the South and some parts of the East that have coverage. That's it.

A bit more than one road.

[Anonymous]

---

@Anonymous wrote:

"Your first post was full of bad language that is not needed on a forum. Would you like me to repost it for you to read?"

No posts are needed on a forum. No one needs a mobile phone signal. No one needs to eat. All that every living thing needs to do is die.

There is no language that I used, that would have been too obscene for pre-watershed TV, so you are being prudish at looking at nothing more than a couple asterisks.

Oh look. Here's some more ****ing asterisks! What kind of a **** am I?

LOL. Please get a grip! How do you make it through the day, if something like that ruins it for you?

"In the next 12 to 18 months there will be more 4g customers in a one mile radius of my house than there will be 2g customers in Wigton. 4G is the future, you tiny little town that has a mast but it does not suit you needs when you are in one road is pathetic."

That one road is the centre of our town. Do you think O2 should leave out Picadilly Circus in London?

"I could tear your thread to pieces but you will only come back with some uneducated nonsense. You have had many knowledgeable posters and O2 employee's comment yet you still bury your head in the sand."

But you don't - because you can't. You just can't.

1994, Cellnet's GSM launched. They've had 20 years to get a mobile phone signal in the centre of this town and you've no argument to justify or defend O2 with that.

Also, I'm actually from London, I've lived in Europe and I just happen to be living in Wigton, so the snobbery and put downs about Wigton, is not going to get any kind of emotional reaction out of me.

If you want to make yourself look mean spirited by putting down a town that's full of down to Earth working class types, then that's your problem not mine.

---

Seriously I just want to laugh at you. Wigton against Picadilly Circus? Are you actually serious?

I used to live in a town that had less than 400 people in it and reception was nothing but I excepted that due to where I live. 

You seem to think you personally and your tiny town is more important than 90% plus of the rest of the country. 
You have 5000 residents in a rural area, how many of those people are on O2?
Answer that, guess if you do not know?

[Anonymous]

"So you have a problem with mobile phone companies not just o2?"

Nope. Not really. You see, it says "Feedback" - I'm giving feedback.

I want my mobile phone company O2, to put resources into getting a decent coverage in the most important road for Wigton residents, King Street.

I'm not interested in promises of 3G, 4G or faster internet, or even better coverage around Wigton. I'm interested in the coverage in the centre of Wigton.

You see, if I lived back in London, then I would be interested in a faster internet. I wouldn't care if there is a few streets here and there that have 50 yards or so as blackspot, everyone expects that because of buildings etc.

But if you ask residents of small towns what they would want, they would be asking for coverage on those couple of really important streets that they all flock to, just about every time they go out and get a bit of shopping!

Also, I thought the idea of green belt areas, is that people don't live on them!

😉

[Anonymous]

"Seriously I just want to laugh at you. Wigton against Picadilly Circus? Are you actually serious?"

No one really lives in Picadilly Circus. Oh of course, many people pass through there and some people work there! 

That's the point with all of these towns! People come and go, that are customers of every network including O2. But you keep focusing on the population of my town.

Mainly they visit the TRADING areas of such towns.

I used to live in a town that had less than 400 people in it and reception was nothing but I excepted that due to where I live. 

Of course, in such situations you might well be sharing a mast with a collection of villages. But we are a bit more than that, we're a town of 5000 people.

There is nothing to stop O2 from getting a much smaller mast, of even smaller masts installed in the street furniture of Wigton town centre and they most probably do exactly that in other towns - or was the O2 employee lying to me?

You seem to think you personally and your tiny town is more important than 90% plus of the rest of the country. 

No I don't. I'm voicing what is important to me, what I believe is important to my town and I've said elsewhere on this thread what I believe is imporant to many towns. 

O2 have told me they have the technology to install much smaller masts - one or two micro masts here would do the job nicely.  

You have 5000 residents in a rural area, how many of those people are on O2?
Answer that, guess if you do not know?

I expect our residents to be treated the same as 5000 residents elsewhere. It's not just about the residents - people come here to trade, to shop and they will also be O2 customers.

But there's the rub. When I ask around for who is on O2, they normally say that they wouldn't consider O2, because O2's coverage in Cumbria is awful compared to the other networks.

That's bad news for both O2 and Cumbria. Because people that frequently do business in Cumbria, that aren't from Cumbria, are going to consider other phone networks.

O2 need to pull their socks up.

It's not all about 4G. Towns need coverage in their trading areas.

[Anonymous]

You are deluded. Please do not think that by my comments and lack of reponse that you have won your petty argument. 

Good luck with your handful of o2 customers getting the signal you want. I know you will be waiting a very long time. 

[Anonymous]

Yes I suppose I'm being very petty by wanting to make and receive phone calls when I'm in town.

I've never been jealous of large town and cities getting 3G HSPA+, DC-42 and 4G.

I'm not an idiot, I understand the economy of scale, I come from London myself. I understand, that it's important for 4G to be rolled out in such places and I wish you all the best of fun with 4G and you know what, I would be delighted if you commuters could get free wifi on the tube etc.

In the meantime, you think I'm an arrogrant and deluded for expecting a mobile phone network to actually work in my town to the point where I can make and receive calls.

On case you haven't realised, in rural and semi-rural areas, the mobile internet is more important and more viable for us, than laying down fibre optics.

You really want to think about what you are saying. Because DC-42 would be a very low cost way to bring fast broadband to the swathes of people who don't live in large towns, but hey, apparantly according to you we're just a bunch of backward people who don't deserve a voice service, let alone fast internet services.

"Good luck with your handful of o2 customers getting the signal you want. I know you will be waiting a very long time."

Another 19 years perhaps. I'm glad you have the honesty to agree that O2 is **** .

))(&&*D////'###%$^$$%^###

OMG ^^^^ Shocking stuff!!!! The foul mouthed ****!!!!!!

[Liquid]

Sorry I can't be bothered to search these posts to see if my question has already been answered so you'll have to excuse me.

Where is the closest mast relevant to the problematic area?

The surrounding area is it mainly farmlands or council owned?

I'm just trying to gain an impression of if you and your neighbours allowed a plot of land owned by one of yourselves to be used for a mast then the situation could be resolved.

A lot of the time rural areas suffer moreso because councils like to keep them pretty and a hulking great phone mast isn't their cup of tea(understandable).

You mention other networks are fine in the area? Which ones if you don't mind me asking.