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12 month upgrade

Johnnyb31
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I’m so very disappointed that O2 decided to move away from the 12 month upgrade. Vodafone are now doing what O2 used to do and it’s very tempting to move away from O2 now. This was probably the only thing I got from O2 as every other offer is not great and don’t get me started on priority. Has anyone won on it?
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MI5
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@Johnnyb31 

No, i've never won on priority.

As for the yearly upgrade, it can still be done yourself.

Just sell your phone to pay off the device plan and upgrade whenever you want.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Johnnyb31
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Hope you’re well... I know you can but you shouldn’t have to sell your phone. Obviously decided that it was such a good offer they’d take it away from their loyal customers.
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MI5
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Fine thanks @Johnnyb31 

But you never got to keep your phone before either. You had to hand it in and they recycled it and gave you the money. 

Same thing, surely?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Johnnyb31
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On the 12 month upgrade I think I gave them my phone. I know I never got any money from them. I shouldn’t have to go through all the rigmarole of selling them it. Just bring it back.
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