118500 Calls

[Anonymous]

Help please!

I'm a 'pay monthly' Iphone user and have just been whacked by what seem to me exhorbitant charges for 2 x 118500 calls. Made them both on 27th Feb immediately after each other. First lasted just over 2min and second lasted just over 1min. Obviously not 'inclusive' calls but £5.85 and £3 respectively is a complete rip-off as far as I am concerned. I thought the standard cost of one of these calls was about 50p (as long as you didnt let the 118500 team connect you). 

Anybody else got stung this way and what response from our friends at O2 did you get if/when you queried the costs?

[adamtemp64]

118402 is the cheapest option for o2 custoners charges are listed here http://www.o2.co.uk/support/generalhelp/howdoi/directoryenquiries

[Anonymous]

Unfortunately, As with most of these numbers, the term

"50p from a BT landline, Mobiles will cost considerably more" Apply

[Anonymous]

Whoa £3 a minute to other 118 numbers that's outrageous mind you I don't really understand why people call these things anymore with google

[perksie]

I have to agree, and bt.com is free too, I have never used a 118 service.

[Anonymous]

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@perksie wrote:

I have to agree, and bt.com is free too, I have never used a 118 service.

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Neither have I

[jonsie]

There should be a goverment health warning when using these numbers. Personally I wouldn't dream of using that service.

[Anonymous]

They should certainly be classified as premium rate which I don't think they are my landline is with virginmedia and it includes free calls to their own 118 directory service and to this day I've never used it

[Anonymous]

118 calls can indeed vary, but most of them are extremely expensive on mobiles, not just O2.

O2 publishes call charge prices on the website, and also over the phone.  If you don't check the price and just call them, that is just a silly thing to do.  Also if calling one of these numbers, make sure that they don't place your call through, as you're still connected at the 118 rate.

[Anonymous]

That's a fair comment I suppose o2 cant be expected to do much more than that I must admit I still really don't see the need for such services these days