11 days and counting - for unlock - Page 5

Anonymous · ‎19-04-2016

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be actually obstructing me! Hoping I will finish my holiday before I get my phone unlocked perhaps?

And this morning I just recieved a new unlatching code from the special department case escalation emergency crack team of super gurus!!! And guess what? It doesn't work!!!

jonsie · ‎19-04-2016

I'm a little lost in this thread. You are trying the codes with another network sim in the phone, such as EE, Three or Vodafone? Are the codes that have already been sent completely different? Is the correct IMEI showing on your account in My O2?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎19-04-2016

@jonsie wrote:
I'm a little lost in this thread. You are trying the codes with another network sim in the phone, such as EE, Three or Vodafone? Are the codes that have already been sent completely different? Is the correct IMEI showing on your account in My O2?

You will be a little confused @jonsie...as we asked for two threads to be merged....

I shall now 'back away from the mic'

Veritas Numquam Perit

Bambino · ‎19-04-2016

@jonsie I believe the OP is abroad and wants to use a local sim. A post further back from them said their IMEI is correct.

I DO NOT WORK FOR O2

MI5 · ‎19-04-2016

@jonsie wrote:
Are the codes that have already been sent completely different?

This would be interesting to know and would indicate an error on O2's part with supplying the wrong code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-04-2016

Just to clarify, @Anonymous are you a pay monthly customer or a pay and go customer?

MI5 · ‎19-04-2016

@Anonymous wrote:
Just to clarify, @Anonymous are you a pay monthly customer or a pay and go customer?

I don't understand why that is relevant mate?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-04-2016

Hi, Yes I am in France and entering a French SIM, IMEI and the code are both correct.

Anonymous · ‎19-04-2016

Spot on

Anonymous · ‎19-04-2016

Hey Smithy, sorry you asked me and I didn't answer, I am a contract customer, paying monthly.

jonsie · ‎19-04-2016

I asked but then realised it isn't relevant if a lock code(s) been received already. This thread is a bit jumbled but I reckon I've caught up now.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS