02

[Johnm72]

Just want to say what amn apsolute joke O2 are, i ordered a monthly contract phone, paid my upfront costs which they took out of my bank straight away, only to fined out after waiting 3 days that they have canceled my order an now i have to wait anything upto 10 working days to get my money back, the person who i spoke to about it just told me the banks arnt open saturdays so you carnt have it back today, what aload of ******,, i wouldnt recomend anybody to get involved withO2 unless you lime getting ******ed about,

[Cleoriff]

@Johnm72

Did they give you any reason for cancelling your order?

I agree taking your money and expecting you to wait 10 days for it's return is a joke.

Maybe @Martin-O2 or @EmilieT could help speed things up? (They will be on tomorrow)

If not, then you are entitled to complain https://www.o2.co.uk/how-to-complain

[Johnm72]

Yes they said my credit rating was low but ive never had credit so dont no why that can be, plus i had to ring O2 myself to find out they couldnt even email me, ive took my custom to virgin now and was accepted straight away so i really hope O2 go bust the way they treat customers

[jonsie]

Check with your bank. I think you will find that O2 haven't taken the money but have reserved' it meaning the funds should be available to you when the reserve expires in around a week's time. I would never order anything online with O2, it's supposed to e easy and straightforward but rarely is.

[Cleoriff]

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@Johnm72 wrote:
Yes they said my credit rating was low but ive never had credit so dont no why that can be, plus i had to ring O2 myself to find out they couldnt even email me, ive took my custom to virgin now and was accepted straight away so i really hope O2 go bust the way they treat customers

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That's why it was low @Johnm72....due to the fact you have had NO credit for them to measure your rating.

Hope you are happy with Virgin.

Best of luck

[jonsie]

The forum filter comes in handy sometimes......

[Martin-O2]

Cheers for the mention on this one @Cleoriff. 

@Johnm72 I'm sorry to hear that you had a bad experience with getting your payment returned to you. I'm happy to see if I can speed up the process. I'll drop you a private message so I can get a few details. 

[davethorp]

As far as your credit rating goes there are a few sites you can sign up to to monitor it

http://www.noddle.com

http://www.clearscore.com

https://www.moneysavingexpert.com/creditclub

All these sites are free and provide free monthly access to your credit report with all 3 agencies used in the UK

[Cleoriff]

I use Clearscore. Find it to be very accurate...

[MI5]

Compared to what?