@Annerobinson Cold comfort I'm sure, but there are many here who agree with your assessment of O2 customer service. It's been going steadily downhill for a long time now, with no improvement in sight. All any of us here can do is wish you good luck with your complaint, and hope the result turns out positive for you.
Phone companies, like the NHS or any other large organization, contains people at the sharp end trying to do the job that they are employed to do which is to keep the customers satisfied. Behind them are people who never have to come into contact with anything as horrid as an end user of their organizations services. Their interests lie in protecting and advancing their career by whatever means possible. We all encounter them in our daily lives.
its no comfort to tell you that in my experience, O2 is less worse than Vodafone whose operators repeatedly made promises only to break them and failed to solve my issue. O2, thanks largely to intervention from people who keep an eye on this forum, eventually solved my problem, though if you look at my posts, you will see that various employees of O2 are perfectly capable of coming out with incorrect and misleading information.
My experience would therefore lead me to advise the forum exactly what your problems are, with dates plus any evidence of the agreementand see if one of the gurus here will be able to help on your behalf.
Whatever happens, best of luck.
Hi @Annerobinson, I'm sorry to hear this is still not resolved!
I'll send you a Private Message now to get some more details around your complaints. As you and others mentioned, we might not be able to do a lot, however I'd like to check and at least make sure your feedback reaches the relevant teams
Thanks @Cleoriff for the mention!
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O2 are the worst I have had the misfortune to have to deal with, they are truly, truly shocking. Compared to my experience with Virgin, O2 are literally centruries behind.
The good thing about this is I will not continue to be a customer after many, many years.
Get a grip O2, you are way behind your rivals, and you fal to be a realistic competitor anymoe - I will never consider an O2 contract even if it were free
Stop beating about the bush and come out and say what you really think of O2.....
In in my opinion they are beaten by Vodafone for dreadful customer service. They switched of my sure signal for no reason and then refused to switch it on because I couldn’t satisfy their security criteria...because my sure signal was switched off so I had no reception.
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