I think part of the problem is that kids don't take part in Lucky dips or hoopla any more, because its 'boring'. They want to go on thrilling rides.
Their parents don't bother taking them to fetes and parties, so they never find out about things like raffles and lucky dips.
So when they come across one, they do the equivalent of stamping their feet because they didn't get what they want.
As you say, its actually quite simple really. |
Er no, it's not that simple. Let me say now, what I said is hardly personal - I don't know you. There are a lot of threads I've seen on here has you apologising for O2 when they won't do it themselves, even when their customer service is poor.
However, you have helped me elsewhere and I will say again, thank you.
Otherwise, let's look at O2 Treats shall we? It used to be that we were offered extra bolt-ons, all things we could use. The last time I called that line, and I gave up on it quite quickly, we were offered discounts on products which weren't really discounts and readily available elsewhere.
Instead of O2 offering things which cost them, they then offered things from third-parties which
made them money. That's fine if a company wants to offer that, because you can opt out, but don't pretend that you're doing me a favour because you're really not.
