WHAT A JOKE!!IVE BEEN WITH 02 FOR OVER 10 YEARS AND IM REALLY GETTIN ANNOYED!!!15 QUID TOP UP JUST TO GET FREE TEXTS OR UNLIMITED TEXTS WHEN YOU GET THEM ALREADY WITH YOUR TOP UP.LETS FACE IT,WITH TECHNOLOGY THESE DAYS SURELY THEY CAN FIGURE OUT YOU ONLY TEXT 02 NUMBERS.WHAT A FARCE!!CONSIDERING GOIN TO ORANGE,BETTER OFFERS AND MY MATE WON A PHONE AND TICKETS(FOR A SHOW SHE DIDNT HAVE TO GET A FLIGHT TO SEE)IN THE LAST THREE YEARS I MEAN..............H E L L O !!!!!!!!!!!!! 
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They may not show their heads above the parapet but I can assure you their PR people at the very least will be looking. This is normal practice. there is also an excellent chance that someone in customer service will be looking too as will their customer relations bods. As a matter of interest 02 pay a company to search every newspaper in the land for any item relating to 02.
and they pay a company to moderate these forums
Might I respectfully suggest that if this thread gets up your nose, you cease following it.
If only I could... But I find your rants far too amusing! 
Or could it be you are a person who doesn't agree with free speech and feel that folk should not make waves.
Far from it... I fail to see why one would torture themselves and continue their custom with a company they clearly are unhappy with... Even if it is free!
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In all seriousness though...
Here's the address for the O2 Correspondence Management Team.
O2 Correspondence Management Team
PO BOX 694
Winchester
SO23 5AP
Might I suggest that you write them a letter and tell them of your dissatisfaction? You could also suggest what other possible surprises that you (and others) may find more useful.
I believe you will find your time better invested by doing it this way rather than writing about it on here as it is very unlikely they will be noticed by the people you are intending your views for.
Good luck!
WHAT A JOKE!!IVE BEEN WITH 02 FOR OVER 10 YEARS AND IM REALLY GETTIN ANNOYED!!!15 QUID TOP UP JUST TO GET FREE TEXTS OR UNLIMITED TEXTS WHEN YOU GET THEM ALREADY WITH YOUR TOP UP.LETS FACE IT,WITH TECHNOLOGY THESE DAYS SURELY THEY CAN FIGURE OUT YOU ONLY TEXT 02 NUMBERS.WHAT A FARCE!!CONSIDERING GOIN TO ORANGE,BETTER OFFERS AND MY MATE WON A PHONE AND TICKETS(FOR A SHOW SHE DIDNT HAVE TO GET A FLIGHT TO SEE)IN THE LAST THREE YEARS I MEAN..............H E L L O !!!!!!!!!!!!!
Yes and it annoys me, when people just come here to shout and gripe; .............H E L L O !!!!!!!!!!!!! this is a user to user forum and not o2. :womanindifferent:
O2 staff will read these forums and report back to their decision makers. Forums are an excellent way for users to get their message across to recalcitrant suppliers.
Where on earth do you get this information? and what evidence is there that o2 staff report back to particularly o2 decision makers?
And besides why would they change a decision on something as trivial as this?
