Military perform coups,
Natural disasters strike.
O2 needs to lead above the others and say outright, if you are an O2 Customer, and you are in an seriously dangerous situation abroad, we will do what WE can to provide you, and your family the peace of mind that you are safe.
O2 world chat is not an option, in times of crisis you don't go thinking "ooh I'll download an app and prepay it using my card" it's not realistic, and it's not feasible if local communications are limited.
O2 travel is not a good enough service either, it's purpose is day to day use for tourists, not humans in perilous need.
O2 should make it POLICY that incidents abroad are not added to with huge bills where you have to call, text, facetime, Skype, Facebook or whatever needed, to let your family and friends know, "it's OK, I'm safe"
The cost to O2 is minimal on this, and should be a non issue to support your customers.
Peace of mind should NOT have a price.
I've seen it mentioned a few times on here in different threads/reviews, so thought I'd suggest it and see how many others have similar thoughts.
Lots of data enabled tablets sold by O2 have built in functionality to enable calls and SMS to be sent/received, however they're sold on data only tariffs meaning you're not able to make use of these functions.
I fairly recently bought the Xperia Z4 tablet following some fantastic recommendations on here, and it would be great if I could have the option to use it for calls/SMS on occassion. Don't worry, I'm not thinking of walking down the street with a tablet to my ear, haha, however it would be fantastic for conference calls and also quick message exchanges.
Unfortunately the data tariff doesn't even allow calls/SMS at standard rates (not that it would be a massive improvement if it did, due to the cost) therefore it would really help if either standard tariff's or even bolt-on's were available for tablet contracts to add this extra functionality.
What do you guys reckon?
As other apps are available to monitor network availability etc like open signal and root metrics.
O2 could implement real time network availability by crowd sourcing many data points in real time spotting when the network falls over in one area or areas etc .
If o2 sought the consent of my network app users to source the data and in return any data consumed did not count to users usage o2 could quickly spot areas of congestion / network failure and also spot areas the coverage is also better than the prediction maps and use that to also build better mapping of the network.
This could benefit users of the network by improved coverage maps and help the network team identify areas that are needing urgent attention based on the number of users actually seeing the issues.
Obviously the cost to implement this within the app should far outweigh the benefit. Only a few data points need to be recorded etc.
Just an idea
At the end of a contract term, why not recall the handset and refurbish or recycle it?
Customers upgrading handsets can trade there's in on a new for old basis. Could even give them discounts/promotions based on the condition of the handset?