O2 Community

Get help, share tips and chat

Community Ideas

New Message

Withhold Number function in tu go app

Status: New
by zico225 on ‎26-05-2017 16:25

Hi there.

It would be handy to have the withhold number function like 141 in the tu go app.  Can this be added please? Or is there a way already to do this?  thank you



Can O2 offer a service where I can obtain a top up service for calls and texts, and have DATA disabled on the SIM?

I have a smart phone, but am a very light user, in the past I have had software updates and this ate into my balance and I ended up getting a monthly package - which I don't get any benefit from whatsoever.


Can O2 help/offer this service?


Thanking you in advance

Multi Card

Status: Not applicable
by MI5 on ‎15-01-2017 13:01

Replace the hopeless and never understood sharer tariffs with "Multicard".

A contract - so much more surfing fun

With the O 2 Multicard you get on selected tariffs one or more SIM cards to. Thanks to the flexible multi-SIM, you can simultaneously use your contract on multiple devices.

Time - with the Multicard

You will get an additional SIM card, eg for your tablet.

Phone with your smartphone and surf at the same time via your tablet, no matter where you are. The Multicard option allows you to use your contract on multiple devices.

It is aleady available and proven technology on O2-DE, so no reason to not allow it here and it is much more simple for customers and customer service to understand.


Status: Not applicable


Thank you for sharing your idea, which we have passed to the team that looks after new propositions. Their view is that a product like this doesn’t immediately fit with the business strategy, so they don’t see a multicard being offered any time soon. We will park this idea for the moment and check in the future if the time is right.

Request PAC via My O2

Status: New
by Cleoriff on ‎14-01-2017 09:28

I would like to suggest that we include PAC (Porting Authorisation Code) requests into My O2.

Currently members have to contact customer services which puts more pressure on that service.

We are able to request an unlock code via My O2 so I see no reason why we can't ask for our PAC via this route.

I think there is capacity to incorporate this service within My O2 and would welcome comments. 

Hi - I have two O2 contracts - one personal and one for work.  When I travel abroad I use TuGo on both phones.  It would be really cool if I could leave my personal phone at home when I travel and access both numbers through TuGo on my work phone.  Is that something that could be added?

alexa skill for TU go

Status: New
by choppl on ‎09-02-2017 13:22



I am a long standard o2 customer and have just discovered TU go. Very cool how it works.


As it is completely web based I am wondering whether it would be possible to create an amazon alexa skill which links to our account?


Everything is online, including contacts (which allows it to work with any browser). I think it would be cool to be able to send quick messages or even make a quick call using the echo and it seems a service such as TU go is tailor made for it.


I have looked into IFTTT but support seems to have dried up.


Just a post to gage interest really and to ask whether there is anything in the pipeline



Tu for PAYG Customers.

Status: New
by MI5 on ‎17-01-2017 10:07

Following on from a question on the forum https://community.o2.co.uk/t5/TU-Go/TU-Go/m-p/1032319#M12405 a debate developed into the pro's and con's of allowing Tu on PAYG accounts.

In conclusion it was thought that a free service would be unfair (@jonsie) but a paid for service would be a good idea (@Cleoriff).

Finally we concluded that a Tu bolt on for PAYG would be the fairest solution, so our idea is a bolt on to allow PAYG users to use Tu for £5 a month.

O2 Live Ordering System

Status: New
by Cleoriff on ‎11-12-2016 09:05

O2 must look at implementing a Live Stock Ordering system as soon as possible. Other retailers have this and it appears to be normal practice for online shopping. It would remove frustration of customers ordering any phone or device and waiting weeks for their order to be available.

People should not be paying for goods, or starting contracts on none available products.

To support this 'idea', I will mention that I buy 99% of goods online.

I use retailers such as Amazon, Argos, Tesco Direct, George.com, Game, JD Sports.

Some show out of stock immediately. Others show the number remaining in stock. Next (online) will tell you when goods are back in stock.

The important issue is, if an item is out of stock, I then have the choice of going elsewhere.

Lost or Stolen My O2

Status: New
by jonsie on ‎14-01-2017 10:28

It seems you can do most things in My O2 these days. The idea has  been put forward to be able to get your PAC so to follow on from that, how about the ability to report your phone lost/stolen. 

I know you can call, staying through the IVR to the death,or by online form but how many customers know these things?

A link in My O2 makes sense especially as the department is open 24/7.

Can O2 to send their PAYG customers ANY form of notice for when their number is about to expire if they haven't made a qualifying call or top-up for 6 months?

Status: We're looking into this idea

Hi guys,

We're looking into this one and how we can implement it in some form. No concrete updates as such, but we'll update Smiley Happy.

Guidelines with new PAYG Sims

Status: New
by gmarkj on ‎18-01-2017 08:35

Despite being one of the "junior" members on here, the number of times a PAYG customer comes on saying they can't top up online is ridiculous.

Every time the advice is that the first top up needs to be either a voucher or in an o2 store, but this notice is not included with the SIM or new phone.

In order to make customers lives easier, and presumably reduce the stress for call centres/live chat (as well as the customer) I suggest that this advice is included in the packaging for PAYG sims.

It would not cost that much to include a couple of lines of text stating this, which would far outweigh the time and cost for o2 call centres and live chat who have to answer this query.

PAYG Top up options

Status: Not applicable
by MI5 on ‎17-08-2016 10:26

My suggestion is for a choice when topping up to choose between allowances or credit only. 

This would help customers who are travelling abroad who need credit for calling rather than allowances that can only be used in UK. 

When topping up online an option could be added to choose between "Bundle Allowances" or 'Credit Only"

Status: Not applicable

Hi guys,

while not a direct solution to this idea, we have recently released the brand new Pay As You Go tariff to help provide customers with ultimate control over their credit. Check out our announcement thread here for our new “Classic” tariff if you've not already: http://community.o2.co.uk/t5/Welcome-News/O2-launches-Classic-Pay-As-You-Go-today/m-p/1017788#M18905

Community App

Status: Not applicable
by jonsie on ‎18-08-2016 10:28

This is not a new idea. It's one which was suggested a few years ago and admin at the time were keen on implementing it. It never got off the ground unfortunately and no reasons were ever given as to why not.

I would like a standalone app, with notifications for messages, mentions, new threads, the possibilities are endless

Surely the infrastructure is already there ie. You can sign into the community via My O2 which I find a little cumbersome to be honest. I open My O2 purely to look at my account and charges.

I'm sure the extra traffic, extra new members and promoted via new contracts and in-box leaflets would be of benefit to both O2 and their customers...

Status: Not applicable

Hi guys, we’ve looked into the possibility of creating an O2 Community app but with the potential costs, time and resources involved, we feel we can achieve a similar result (a better experience on mobile devices) by focusing our efforts and attention on making improvements with the mobile version of the O2 Community. The team already have some ideas for where to start but we’d love to hear your thoughts, ideas and input at any time Smiley Happy

I've seen it mentioned a few times on here in different threads/reviews, so thought I'd suggest it and see how many others have similar thoughts. Smiley Happy


Lots of data enabled tablets sold by O2 have built in functionality to enable calls and SMS to be sent/received, however they're sold on data only tariffs meaning you're not able to make use of these functions.

I fairly recently bought the Xperia Z4 tablet following some fantastic recommendations on here, and it would be great if I could have the option to use it for calls/SMS on occassion. Don't worry, I'm not thinking of walking down the street with a tablet to my ear, haha, however it would be fantastic for conference calls and also quick message exchanges.


Unfortunately the data tariff doesn't even allow calls/SMS at standard rates (not that it would be a massive improvement if it did, due to the cost) therefore it would really help if either standard tariff's or even bolt-on's were available for tablet contracts to add this extra functionality. 


What do you guys reckon? 

Status: O2 already has this feature

Tablet & mobile broadband SIMs come with 100 SMS which is included mainly for validation/verification where required, but can be used as a normal SMS if required. Cellular versions of many tablets don’t support voice calls over a typical mobile network, which is why we don’t have a voice allowance on these SIMs. You can still make calls via popular apps such as Skype, WhatsApp and Facetime – these use whatever data connection is available, whether that’s Wifi or your monthly data allowance.


Check here for all our tablet & mobile broadband SIMs:https://www.o2.co.uk/shop/sim-cards/sim-only-deals/#/sims/tariffs?deviceType=tablet&contractLength=P...

I'm not sure if this has been mentioned.


But with Vodafone, Tescos, BT and a few other providers, you can set you own things to block or not to block.


like premium rate numbers, receiving premium rate SMS, international calls, data useage and so on.


i can't do any of these manually with o2 and have to call,  but the best thing is that I don't even know what o2 have and what I can and can't block. 


Why is is there nothing on the web, app that we can make our own changes.


vodafone do have the best. But even Tescos have the basic which o2 don't.

Move Pay As You Go community to their own section

Status: New
by ashleybristol1 on ‎04-04-2017 14:29 - last edited on ‎06-04-2017 17:01 by

as page pay monthy & pay as you go in same page on the community i think good idea to move to pay as you go it is hard to understand it 

As we often get complaints from customers who get disturbed overnight by notifications from O2, how about an option within MyO2 for those who want notifications on to be able to choose a time slot.

Say midnight to 8.00am, 8.00am to 12.00pm, 12.00pm to 6.00pm, 6.00pm to midnight?

That way, no one needs to be woken by a text that could have waited.

Status: We're working on this idea

Good news: this is now being worked on. Smiley Happy At the moment we are reviewing and analysing the feature and assessing complexity. Once we have more info, we'll let you know!

A very serious issue is when new posters that do not realise this is an open forum and not o2 customer services, post mobile numbers and full names and sometimes account numbers  and email addresses etc .


Could o2 / lithium implement some sort of filter like the bad words filter i.e. A number that is the length of a mobile number or account number and email address format.


This would help protect peoples personal details and prevent them from spam or scams.


Your thoughts / backing welcomed 

Status: Idea put in place

Hi guys! We have now implemented a few automatic filters! Thanks for the idea and all your comments. Smiley Happy

Filters put in place that should display **Personal info** from now on include:

  • Personal email addresses
  • Mobile phone numbers (currently only those written in a certain way - bear with us as we fine-tune these!)
  • Bank codes
  • Credit card numbers


Service Status webpage

Status: Not applicable
by Jonathan_K on ‎09-11-2016 11:11

I'm sure that this has been suggested before, but if so, nothing seems to have been done about it.


On the service status page currently, I am only shown that there is a mast problem in my area. Great, thanks, that explains why I've had no signal for two days. What would actually be useful is to have an indication, right there on the page, of when o2 expects to have this problem fixed.



Status: Not applicable

Hi guys, we try to be as forthcoming as we can with the status page and have recently improved it by including more info on scheduled maintenance. We try to include dates of fixes when we can, but as these dates can occasionally change due to unforseen factors, we would never want to create an expectation that we would not meet and frustrate customers further.

Terrorists attack,
Military perform coups,
Natural disasters strike.

O2 needs to lead above the others and say outright, if you are an O2 Customer, and you are in an seriously dangerous situation abroad, we will do what WE can to provide you, and your family the peace of mind that you are safe.
O2 world chat is not an option, in times of crisis you don't go thinking "ooh I'll download an app and prepay it using my card" it's not realistic, and it's not feasible if local communications are limited.
O2 travel is not a good enough service either, it's purpose is day to day use for tourists, not humans in perilous need.

O2 should make it POLICY that incidents abroad are not added to with huge bills where you have to call, text, facetime, Skype, Facebook or whatever needed, to let your family and friends know, "it's OK, I'm safe"
The cost to O2 is minimal on this, and should be a non issue to support your customers.
Peace of mind should NOT have a price.
Status: O2 already has this feature

With recent unfortunate incidents such as the terrorist attacks in Tunisia, Nice & Munich and natural disasters such as those witnessed with the Nepalese earthquakes and Asian tsunami, we’ve seen a few comments from you guys that we should do something in response to every such incident. We wanted to let you know that as a responsible company we’ll always seek to do what we can for our customers in times of need. Due to the sensitivity and complexity of some situations (for instance, incidents with political or religious ties or motives), we review every incident on a case by case basis to ensure we’re doing the right thing for our customers, in a responsible and ethical way.


With past incidents such as the Nepalese earthquakes, we helped support our customers with free calls to or from Nepal. With the recent attack at Ataturk Airport we actively monitored our network to ensure customers calling to/from had the smoothest network experience possible. We hope to never see another incident such as these but if we do, we assure you we will look into the situation swiftly and if we feel O2 can assist (in whichever way that may be) then we’ll always look to do all we can for the safety and wellbeing of our customers, as we have done in the past and will continue to do in the future.