A very serious issue is when new posters that do not realise this is an open forum and not o2 customer services, post mobile numbers and full names and sometimes account numbers and email addresses etc .
Could o2 / lithium implement some sort of filter like the bad words filter i.e. A number that is the length of a mobile number or account number and email address format.
This would help protect peoples personal details and prevent them from spam or scams.
Your thoughts / backing welcomed
It seems you can do most things in My O2 these days. The idea has been put forward to be able to get your PAC so to follow on from that, how about the ability to report your phone lost/stolen.
I know you can call, staying through the IVR to the death,or by online form but how many customers know these things?
A link in My O2 makes sense especially as the department is open 24/7.
I'm not sure if this has been mentioned.
But with Vodafone, Tescos, BT and a few other providers, you can set you own things to block or not to block.
like premium rate numbers, receiving premium rate SMS, international calls, data useage and so on.
i can't do any of these manually with o2 and have to call, but the best thing is that I don't even know what o2 have and what I can and can't block.
Why is is there nothing on the web, app that we can make our own changes.
vodafone do have the best. But even Tescos have the basic which o2 don't.
I have enquiry about the Coverage, and why likes Dunbar and Tranent in East lothian, have two masts so close together, then you come out to Ormiston area, and the nearest mast is 2 miles away,
when is O2 going to check its coverage itself and errect masts in some its black spots, especially likes ormiston, which is only covered by one network, EE which tariff wise, is not as good for the low usage people with mobiles like myself, who have them for S.O.S. reasons,
plus i have found since Orange switched to EE the service has been poor and more expensive for paug customers, hense why switched to O"
but only thing annoying, is my area, seems to have likes a 2 mile cordian from nearest O2 mast,
I am wondering if O2 has considered going on the former location, beside the now EE mast, as there used to be two networks here, Orange and T-Mobile, but they are now one, and the second mast was taken down,
It would be good if as one of the former ORIGINAL NETWORK PROVIDERS (CELLNET, then BT/CELLNET THEN O2 and Also Vodafone,) prior to 1-2-1 starting in 1998,
plus with the new SMART METERS using Network Providers too, the demand on present masts will increase, so it would make sence, if you got more your BLACKSPOT/s LIKE ORMISTON, EAST LOTHIAN, Covered.
*Many of us subscribe to the Action Fraud website. http://www.actionfraud.police.uk/
When new fraud alerts are published, currently we post these as an individual (new) topic.
* I wonder whether it would be an improvement to have a dedicated Action Fraud Thread instead?
* This way people could visit the thread instead of searching the forum
* I think it would be more cost effective use of resources
PLEASE can o2 start supplying CAT phones!
I am well past my upgrade date on 02 refresh and while my HTC one mini does what I what, I would really love a CAT S60 phone, there just isn't anything out there that interests me or tempts me to fork out for extra device cost apart from the CAT range. I think 02 are missing out on the likes of the trades people who really need this kind of phone.
Some of the CAT phones might also appeal to parents who are sick of buying another phone for their kids because they are water damaged or have been dropped and the screen has cracked every 6 months.
On several other communities I am a member of to help educate users and keep the boards tidy posts are merged and moved to correct place but the original post is left with a message saying where to find the op post and locked . Then after a few days the post is deleted from what I have noticed.
My isp plusnet uses Lithium (Platform software) and keeps the place tidy with this policy.These are there forum rules https://community.plus.net/t5/Community-Announceme
I think It would fit in with point 2 of the community guidelines.
It may create a bit of work for Admin but may help concentrate advice in one place rather than many threads scatterd all over the place making seachiing even harder .
Just an idea (I know many have thought about or asked for)
I would like to suggest that we include PAC (Porting Authorisation Code) requests into My O2.
Currently members have to contact customer services which puts more pressure on that service.
We are able to request an unlock code via My O2 so I see no reason why we can't ask for our PAC via this route.
I think there is capacity to incorporate this service within My O2 and would welcome comments.
I know this might not appeal to everyone, but I really think capped plans is a great idea. And i really like the approach tesco mobile has taken where by you can select a buffer, say £5 all the way up to £150 I think.
Here is why it would benefit customers:
1) Less bill shocks
2) Less defaulted accounts
3) More choice and better competition
Here is why i think it would benefit O2:
1) Less complaints related to bill shock
2) Less defaulted accounts (yes it is a win win)
3) Increase in customers (depending on plan cost)
Costing, well this would be system dependant, but if tesco can do it... Their network runs via o2, and most likely on a cloned sandbox system, so it should cost the earth.
Military perform coups,
Natural disasters strike.
O2 needs to lead above the others and say outright, if you are an O2 Customer, and you are in an seriously dangerous situation abroad, we will do what WE can to provide you, and your family the peace of mind that you are safe.
O2 world chat is not an option, in times of crisis you don't go thinking "ooh I'll download an app and prepay it using my card" it's not realistic, and it's not feasible if local communications are limited.
O2 travel is not a good enough service either, it's purpose is day to day use for tourists, not humans in perilous need.
O2 should make it POLICY that incidents abroad are not added to with huge bills where you have to call, text, facetime, Skype, Facebook or whatever needed, to let your family and friends know, "it's OK, I'm safe"
The cost to O2 is minimal on this, and should be a non issue to support your customers.
Peace of mind should NOT have a price.
I've seen it mentioned a few times on here in different threads/reviews, so thought I'd suggest it and see how many others have similar thoughts.
Lots of data enabled tablets sold by O2 have built in functionality to enable calls and SMS to be sent/received, however they're sold on data only tariffs meaning you're not able to make use of these functions.
I fairly recently bought the Xperia Z4 tablet following some fantastic recommendations on here, and it would be great if I could have the option to use it for calls/SMS on occassion. Don't worry, I'm not thinking of walking down the street with a tablet to my ear, haha, however it would be fantastic for conference calls and also quick message exchanges.
Unfortunately the data tariff doesn't even allow calls/SMS at standard rates (not that it would be a massive improvement if it did, due to the cost) therefore it would really help if either standard tariff's or even bolt-on's were available for tablet contracts to add this extra functionality.
What do you guys reckon?
As other apps are available to monitor network availability etc like open signal and root metrics.
O2 could implement real time network availability by crowd sourcing many data points in real time spotting when the network falls over in one area or areas etc .
If o2 sought the consent of my network app users to source the data and in return any data consumed did not count to users usage o2 could quickly spot areas of congestion / network failure and also spot areas the coverage is also better than the prediction maps and use that to also build better mapping of the network.
This could benefit users of the network by improved coverage maps and help the network team identify areas that are needing urgent attention based on the number of users actually seeing the issues.
Obviously the cost to implement this within the app should far outweigh the benefit. Only a few data points need to be recorded etc.
Just an idea
Following on from a question on the forum https://community.o2.co.uk/t5/TU-Go/TU-Go/m-p/1032
In conclusion it was thought that a free service would be unfair (@jonsie) but a paid for service would be a good idea (@Cleoriff).
Finally we concluded that a Tu bolt on for PAYG would be the fairest solution, so our idea is a bolt on to allow PAYG users to use Tu for £5 a month.
A tongue in cheek suggestion, but this section is broken from a forum navigation perspective.
1 - The quote function doesn't work.
2 - You don't get taken to the last post in the thread (always takes you to the 1st post.
I've tried this on Chrome on both mobile and PC and this is the only section where this happens.
My suggestion is for a choice when topping up to choose between allowances or credit only.
This would help customers who are travelling abroad who need credit for calling rather than allowances that can only be used in UK.
When topping up online an option could be added to choose between "Bundle Allowances" or 'Credit Only"
Hi - I have two O2 contracts - one personal and one for work. When I travel abroad I use TuGo on both phones. It would be really cool if I could leave my personal phone at home when I travel and access both numbers through TuGo on my work phone. Is that something that could be added?
This is not a new idea. It's one which was suggested a few years ago and admin at the time were keen on implementing it. It never got off the ground unfortunately and no reasons were ever given as to why not.
I would like a standalone app, with notifications for messages, mentions, new threads, the possibilities are endless
Surely the infrastructure is already there ie. You can sign into the community via My O2 which I find a little cumbersome to be honest. I open My O2 purely to look at my account and charges.
I'm sure the extra traffic, extra new members and promoted via new contracts and in-box leaflets would be of benefit to both O2 and their customers...