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A very serious issue is when new posters that do not realise this is an open forum and not o2 customer services, post mobile numbers and full names and sometimes account numbers  and email addresses etc .

 

Could o2 / lithium implement some sort of filter like the bad words filter i.e. A number that is the length of a mobile number or account number and email address format.

 

This would help protect peoples personal details and prevent them from spam or scams.

 

Your thoughts / backing welcomed 

Status: Idea put in place

Hi guys! We have now implemented a few automatic filters! Thanks for the idea and all your comments. Smiley Happy

Filters put in place that should display **Personal info** from now on include:

  • Personal email addresses
  • Mobile phone numbers (currently only those written in a certain way - bear with us as we fine-tune these!)
  • Bank codes
  • Credit card numbers

 

Lost or Stolen My O2

Status: New
by jonsie on ‎14-01-2017 10:28

It seems you can do most things in My O2 these days. The idea has  been put forward to be able to get your PAC so to follow on from that, how about the ability to report your phone lost/stolen. 

I know you can call, staying through the IVR to the death,or by online form but how many customers know these things?

A link in My O2 makes sense especially as the department is open 24/7.

I'm not sure if this has been mentioned.

 

But with Vodafone, Tescos, BT and a few other providers, you can set you own things to block or not to block.

 

like premium rate numbers, receiving premium rate SMS, international calls, data useage and so on.

 

i can't do any of these manually with o2 and have to call,  but the best thing is that I don't even know what o2 have and what I can and can't block. 

 

Why is is there nothing on the web, app that we can make our own changes.

 

vodafone do have the best. But even Tescos have the basic which o2 don't.

0 Kudos

coverage in eh35 5jy area

Status: New
by RBED on ‎02-12-2016 00:41

I have enquiry about the Coverage, and why likes Dunbar and Tranent in East lothian, have two masts so close together, then you come out to Ormiston area, and the nearest mast is 2 miles away,

 

when is O2 going to check its coverage itself and errect masts in some its black spots,  especially likes ormiston, which is only covered by one network, EE which  tariff wise, is not as good for the low usage people with mobiles like myself, who have them for S.O.S. reasons,

 

plus i have found since Orange switched to EE the service has been poor and more expensive for paug customers, hense why switched to O"

but only thing annoying, is my area, seems to have likes a 2 mile cordian from nearest O2 mast,

I am wondering if O2 has considered going on the former location, beside the now EE mast, as there used to be two networks here, Orange and T-Mobile, but they are now one, and the second mast was taken down,

 

It would be good if as one of the former ORIGINAL NETWORK PROVIDERS (CELLNET, then BT/CELLNET THEN O2 and Also Vodafone,) prior to 1-2-1 starting in 1998,

 

plus with the new SMART METERS using Network Providers too, the demand on present masts will increase, so it would make sence, if you got more your BLACKSPOT/s LIKE ORMISTON, EAST LOTHIAN,  Covered.

0 Kudos

good idea for pay as you go plan

Status: New
by ashleybristol1 on ‎22-03-2017 18:39

i think o2 should got unlimted call and text 20gb for £30. for pay as you go customers. 

Action Fraud THREAD

Status: Idea put in place
by Cleoriff on ‎19-07-2016 15:13

*Many of us subscribe to the Action Fraud website. http://www.actionfraud.police.uk/ 

When new fraud alerts are published, currently we post these as an individual (new) topic.

 

* I wonder whether it would be an improvement to have a dedicated Action Fraud Thread instead?

 

* This way people could visit the thread instead of searching the forum

 

* I think it would be more cost effective use of resources

 

Status: Idea put in place

We now have a sticky'd thread for Action Fraud news and info:

http://community.o2.co.uk/t5/Discussions-Feedback/Action-Fraud-Reports/td-p/989199/jump-to/first-unr...

 

Great idea!

0 Kudos

Please supply CAT Phones

Status: Not applicable
by MetalMania on ‎11-12-2016 21:48

PLEASE can o2 start supplying CAT phones!

http://www.catphones.com/en-gb/phones

I am well past my upgrade date on 02 refresh and while my HTC one mini does what I what, I would really love a CAT S60 phone, there just isn't anything out there that interests me or tempts me to fork out for extra device cost apart from the CAT range. I think 02 are missing out on the likes of the trades people who really need this kind of phone.

Some of the CAT phones might also appeal to parents who are sick of buying another phone for their kids because they are water damaged or have been dropped and the screen has cracked every 6 months.

 

Status: Not applicable

Thanks for your idea and request. We can see why some may be interested in these CAT phones – especially if you’re the outdoors-y type and need something rugged. We don’t currently have any plans to range these particular devices we’re afraid. Without going into too much detail, there’s a balance we must take to stock the right selection of devices, and in the right quantities so as to fulfil demand. In a nutshell, we look to range the best selection of devices, rather than the largest.

0 Kudos

Tu Server Status on Tu app

Status: New
by Q3c273 on ‎02-03-2017 23:23
I recently experienced problems with my Tu app when it kept saying I needed to connect to the internet when the internet was not the problem. Being a new user I spent a long time trying to uninstall / reinstall the app before I gave up and used whatsapp. Then it start working again. I understand from my community post that there were some Tu Server problems recently. I think the message that "you need internet access to use this service" is a misleading message when you know you have internet access. The app should be able to distinguish between when the tu Server access is not responding (ping it) and whether the internet is down (say ping another independent O2 server). It might save a lot of frustration and stop newer users from thinking there app is broken when it is not.
0 Kudos

On several other communities I am a member of to help educate users and keep the boards tidy posts are merged and moved to correct place  but the original post is left with a message saying where to find the op post and locked . Then after a few days the post is deleted from what I have noticed.

 

My isp plusnet uses Lithium (Platform software) and keeps the place tidy with this policy.These are there forum rules https://community.plus.net/t5/Community-Announcements/Forum-Rules/td-p/1167432 posting rules and moderator action cover the idea

 

I think It would fit in with point 2 of the community guidelines.

 

It may create a bit of work for Admin but may help concentrate advice in one place rather than many threads scatterd all over the place making seachiing even harder .

 

Just an idea (I know many have thought about or asked for)

Request PAC via My O2

Status: New
by Cleoriff on ‎14-01-2017 09:28

I would like to suggest that we include PAC (Porting Authorisation Code) requests into My O2.

Currently members have to contact customer services which puts more pressure on that service.

We are able to request an unlock code via My O2 so I see no reason why we can't ask for our PAC via this route.

I think there is capacity to incorporate this service within My O2 and would welcome comments. 

Capped Plans

Status: Not applicable
by Curr946 on ‎19-07-2016 17:15

I know this might not appeal to everyone, but I really think capped plans is a great idea. And i really like the approach tesco mobile has taken where by you can select a buffer, say £5 all the way up to £150 I think.

 

Here is why it would benefit customers:

 

1) Less bill shocks

2) Less defaulted accounts

3) More choice and better competition

 

Here is why i think it would benefit O2:

 

1) Less complaints related to bill shock

2) Less defaulted accounts (yes it is a win win)

3) Increase in customers (depending on plan cost)

 

Costing, well this would be system dependant, but if tesco can do it... Their network runs via o2, and most likely on a cloned sandbox system, so it should cost the earth.

 

Status: Not applicable

 

Thanks again for your idea. This isn’t something we’re currently looking into, though we are exploring other options to help limit any potential bill shocks or over-spending, which we hope will enhance our customers’ experience. If or when we can share more on this (as it’s still in the initial stages), we’ll let you know.

Terrorists attack,
Military perform coups,
Natural disasters strike.

O2 needs to lead above the others and say outright, if you are an O2 Customer, and you are in an seriously dangerous situation abroad, we will do what WE can to provide you, and your family the peace of mind that you are safe.
O2 world chat is not an option, in times of crisis you don't go thinking "ooh I'll download an app and prepay it using my card" it's not realistic, and it's not feasible if local communications are limited.
O2 travel is not a good enough service either, it's purpose is day to day use for tourists, not humans in perilous need.

O2 should make it POLICY that incidents abroad are not added to with huge bills where you have to call, text, facetime, Skype, Facebook or whatever needed, to let your family and friends know, "it's OK, I'm safe"
The cost to O2 is minimal on this, and should be a non issue to support your customers.
Peace of mind should NOT have a price.
Status: O2 already has this feature

With recent unfortunate incidents such as the terrorist attacks in Tunisia, Nice & Munich and natural disasters such as those witnessed with the Nepalese earthquakes and Asian tsunami, we’ve seen a few comments from you guys that we should do something in response to every such incident. We wanted to let you know that as a responsible company we’ll always seek to do what we can for our customers in times of need. Due to the sensitivity and complexity of some situations (for instance, incidents with political or religious ties or motives), we review every incident on a case by case basis to ensure we’re doing the right thing for our customers, in a responsible and ethical way.

 

With past incidents such as the Nepalese earthquakes, we helped support our customers with free calls to or from Nepal. With the recent attack at Ataturk Airport we actively monitored our network to ensure customers calling to/from had the smoothest network experience possible. We hope to never see another incident such as these but if we do, we assure you we will look into the situation swiftly and if we feel O2 can assist (in whichever way that may be) then we’ll always look to do all we can for the safety and wellbeing of our customers, as we have done in the past and will continue to do in the future.

I've seen it mentioned a few times on here in different threads/reviews, so thought I'd suggest it and see how many others have similar thoughts. Smiley Happy

 

Lots of data enabled tablets sold by O2 have built in functionality to enable calls and SMS to be sent/received, however they're sold on data only tariffs meaning you're not able to make use of these functions.


I fairly recently bought the Xperia Z4 tablet following some fantastic recommendations on here, and it would be great if I could have the option to use it for calls/SMS on occassion. Don't worry, I'm not thinking of walking down the street with a tablet to my ear, haha, however it would be fantastic for conference calls and also quick message exchanges.

 

Unfortunately the data tariff doesn't even allow calls/SMS at standard rates (not that it would be a massive improvement if it did, due to the cost) therefore it would really help if either standard tariff's or even bolt-on's were available for tablet contracts to add this extra functionality. 

 

What do you guys reckon? 

Status: O2 already has this feature

Tablet & mobile broadband SIMs come with 100 SMS which is included mainly for validation/verification where required, but can be used as a normal SMS if required. Cellular versions of many tablets don’t support voice calls over a typical mobile network, which is why we don’t have a voice allowance on these SIMs. You can still make calls via popular apps such as Skype, WhatsApp and Facetime – these use whatever data connection is available, whether that’s Wifi or your monthly data allowance.

 

Check here for all our tablet & mobile broadband SIMs:https://www.o2.co.uk/shop/sim-cards/sim-only-deals/#/sims/tariffs?deviceType=tablet&contractLength=P...

As other apps are available to monitor network availability etc like open signal and root metrics.

 

O2 could implement real time network availability by crowd sourcing many data points in real time spotting when the network falls over in one area or areas etc .

 

If o2 sought the consent of my network app users to source the data and in return any data consumed did not count to users usage o2 could quickly spot areas of congestion / network failure and also spot areas the coverage is also better than the prediction maps and use that to also build better mapping of the network.

 

 

 

This could benefit users of the network by improved coverage maps and help the network team identify areas that are needing urgent attention based on the number of users actually seeing the issues.

 

Obviously the cost to implement this within the app should far outweigh the benefit. Only a few data points need to be recorded etc.

 

 

Just an idea

Status: O2 already has this feature

Hey Adam, thanks for your suggestion. With what you’ve proposed, we actually already do this but using different methods from what you proposed. With our network monitoring and analysis tools and our network team, we’re actively able to monitor for sudden changes to service in an area and can then engage our engineers to look into the area immediately. We’re also able to monitor and analyse changes in service over a longer period of time and this is again something the team look into, to identify causes and/or resolutions. As coverage can change in an area over time, our team also work to update our coverage maps with the most up-to-date coverage predictions available.

Tu for PAYG Customers.

Status: New
by MI5 on ‎17-01-2017 10:07

Following on from a question on the forum https://community.o2.co.uk/t5/TU-Go/TU-Go/m-p/1032319#M12405 a debate developed into the pro's and con's of allowing Tu on PAYG accounts.

In conclusion it was thought that a free service would be unfair (@jonsie) but a paid for service would be a good idea (@Cleoriff).

Finally we concluded that a Tu bolt on for PAYG would be the fairest solution, so our idea is a bolt on to allow PAYG users to use Tu for £5 a month.

0 Kudos

Existing customers

Status: Archived
by Claywalker on ‎08-08-2016 22:10
Hi how about offer existing customers already in contract special offers on extra data and that.
Status: Archived

This idea is Archived, but it can still be commented on if you have any new thoughts, and/or voted for. Smiley Happy

0 Kudos

Fix this section of the community.

Status: Not applicable
by MI5 on ‎10-08-2016 19:00

A tongue in cheek suggestion, but this section is broken from a forum navigation perspective.

1 - The quote function doesn't work.

2 - You don't get taken to the last post in the thread (always takes you to the 1st post.

I've tried this on Chrome on both mobile and PC and this is the only section where this happens.

Status: Not applicable

Hi @MI5, Please head to our forum issues thread to discuss things like this, as its not really an idea, more of an issue we can look into fixing or improving. A new community feature would be a valid idea, or one that needs to be completely reformed Smiley Happy.

PAYG Top up options

Status: Not applicable
by MI5 on ‎17-08-2016 10:26

My suggestion is for a choice when topping up to choose between allowances or credit only. 

This would help customers who are travelling abroad who need credit for calling rather than allowances that can only be used in UK. 

When topping up online an option could be added to choose between "Bundle Allowances" or 'Credit Only"

Status: Not applicable

Hi guys,

while not a direct solution to this idea, we have recently released the brand new Pay As You Go tariff to help provide customers with ultimate control over their credit. Check out our announcement thread here for our new “Classic” tariff if you've not already: http://community.o2.co.uk/t5/Welcome-News/O2-launches-Classic-Pay-As-You-Go-today/m-p/1017788#M18905

Hi - I have two O2 contracts - one personal and one for work.  When I travel abroad I use TuGo on both phones.  It would be really cool if I could leave my personal phone at home when I travel and access both numbers through TuGo on my work phone.  Is that something that could be added?

Community App

Status: Not applicable
by jonsie on ‎18-08-2016 10:28

This is not a new idea. It's one which was suggested a few years ago and admin at the time were keen on implementing it. It never got off the ground unfortunately and no reasons were ever given as to why not.

I would like a standalone app, with notifications for messages, mentions, new threads, the possibilities are endless

Surely the infrastructure is already there ie. You can sign into the community via My O2 which I find a little cumbersome to be honest. I open My O2 purely to look at my account and charges.

I'm sure the extra traffic, extra new members and promoted via new contracts and in-box leaflets would be of benefit to both O2 and their customers...

Status: Not applicable

Hi guys, we’ve looked into the possibility of creating an O2 Community app but with the potential costs, time and resources involved, we feel we can achieve a similar result (a better experience on mobile devices) by focusing our efforts and attention on making improvements with the mobile version of the O2 Community. The team already have some ideas for where to start but we’d love to hear your thoughts, ideas and input at any time Smiley Happy

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