It seems you can do most things in My O2 these days. The idea has been put forward to be able to get your PAC so to follow on from that, how about the ability to report your phone lost/stolen.
I know you can call, staying through the IVR to the death,or by online form but how many customers know these things?
A link in My O2 makes sense especially as the department is open 24/7.
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