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Customers to choose time slots for notifications from O2

Status: We're working on this idea
by MI5 on ‎05-09-2016 14:41

As we often get complaints from customers who get disturbed overnight by notifications from O2, how about an option within MyO2 for those who want notifications on to be able to choose a time slot.

Say midnight to 8.00am, 8.00am to 12.00pm, 12.00pm to 6.00pm, 6.00pm to midnight?

That way, no one needs to be woken by a text that could have waited.

Status: We're working on this idea

Good news: this is now being worked on. Smiley Happy At the moment we are reviewing and analysing the feature and assessing complexity. Once we have more info, we'll let you know!

Comments
by jonsie
on ‎05-09-2016 15:17

Great idea @MI5. There have been many many complaints about disturbed sleep from people who need their phones on for family reasons.

by Bambino
on ‎05-09-2016 15:41

By default it should be 8 am to 8 pm unless someone requests it to be otherwise.

by Cleoriff
on ‎05-09-2016 18:04

Totally agree. Nothing more annoying or worrying than getting a text notice during the night asking you to top up or whatever. My other half has just moved from PAYG to contract and these texts were a source of worry ... Turning the phone to vibrate or silent defeats the object of having a phone to make sure you are always available

by Community Manager
on ‎23-09-2016 16:41
Status changed to: We need more details

Hi @MI5 (and everyone). We'd like to know a little more to fully explore this. What account are you on where you get these notifications?

Also, which examples have you been sent very late/early? This will help us to explore options. If everyone could share their thoughts, that would be great.

Cheers!

by jonsie
on ‎23-09-2016 17:32

With respect @Toby we all know this is a dead duck.....

by Community Manager
on ‎20-10-2016 16:20

Hi @MI5,

Would you mind letting us know which notifications specifically? I'd like to explore the options we have with the team and see if we can create a new process for notifications Smiley Happy 

by MI5
on ‎20-10-2016 19:54
Toby, customers are complaining about balance texts, low data warnings, low credit warnings etc so they all appear to be auto generated account based texts. I'm sure O2 are aware of what texts their systems send out and when though?
by Community Manager
on ‎28-11-2016 13:00
Status changed to: We're looking into this idea

Hi @MI5. We have passed this to our customer experience team so we can explore ways to improve this and to limit any frustration caused. To be able to choose your own notification time slot would be a major development project so it’s something the team will need to look into and explore further which may take a number of months before anything further comes from this, but we’ll keep you posted. In the meantime, we’re looking into the times for when our notifications are sent and we’re reviewing any tweaks that can be made that may improve the experience.

by Community Manager
on ‎12-01-2017 17:25
Status changed to: We're working on this idea

Good news: this is now being worked on. Smiley Happy At the moment we are reviewing and analysing the feature and assessing complexity. Once we have more info, we'll let you know!

by MI5
on ‎12-01-2017 17:31
Good news, thanks.