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Level 1: Joiner
Posts: 2
Registered: ‎04-12-2019

why do o2 ring and offer upgrades then when i ring say upgrade not possible?

I was rung up by o2 business offering a tablet i did not require and then said ok you can upgrade your sim and immediatly handed to upgrade team who did not answer .So I then ring get through to upgrade team to be told i can not upgrade ,its too early .Why do they ring to say I can upgrade if I can not ?? 

Posts: 95,695
Topics: 755
Registered: ‎14-01-2013

Re: why do o2 ring and offer upgrades then when i ring say upgrade not possible?

@Plough 

Are you sure it was actually O2 who phoned? I know they said they were but it seems weird that when YOU ring, you aren't eligible for an upgrade?!

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Level 32: Blockbuster         
Posts: 6,096
Registered: ‎03-08-2018

Re: why do o2 ring and offer upgrades then when i ring say upgrade not possible?

Hi @Plough 

 

Be very wary of cold calls could be a scam.

Good that you double checked at O2 Customer Services.

My thoughts are never respond to this kind of call. They

would want your details etc. very tricky!

Stay Cool about offers!

Best wishes, Stay Safe, Always make considered decisions

and Welcome to the o2 Community Forum  santa



Level 1: Joiner
Posts: 2
Registered: ‎04-12-2019

Re: why do o2 ring and offer upgrades then when i ring say upgrade not possible?

It was most def O2 business, the initial phone call in mid nov was offering a tablet I did not require the advisor before offering the tablet reviewed my current sim package and suggested a change to an available sim package that reduced my monthly cost then suggested a free tablet with a small data package .when i declined the free tablet he said to take the new sim offer, however when I was put on to the line to wait for another advisor my time was tight that day and as nobody seem to want to answer the call I hung up to call back yesterday . What really annoyed me was if I wanted a new phone I could upgrade and yet O2 are keeping the phone cost and the sim contract separate so what difference could it make? Just so inconsistant ,its not the biggest issue in the world I am sure I will survive lol 

 PS thanks to Cleoriff and TallTrees for their advice 

Level 32: Blockbuster         
Posts: 6,096
Registered: ‎03-08-2018

Re: why do o2 ring and offer upgrades then when i ring say upgrade not possible?

You're welcome @Plough
Go carefully enjoy your phone
Best wishes TallTrees
🎅❄☃️🎅❄☃️


Posts: 95,695
Topics: 755
Registered: ‎14-01-2013

Re: why do o2 ring and offer upgrades then when i ring say upgrade not possible?

Sorry it didn't work out for you @Plough 

It all seems rather weird as I said in my first post. It may well have been a 3rd party acting for O2 Business.

Hope you can sort something out soon. O2 Business and O2 Consumer do tend to have offers on over the Christmas period. Best of luck. thumbsup

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