where is my phone?

[liamoneill]

Hi, I ordered a phone with you last Thursday and it still hasn't shown up. Please can you update me? This is urgent. I have been with you for 10 years and its not the service I would like to have. Please up your game. Thank you, have a good day. x

Liam

[removed personal details]

[MI5]

@liamoneill 

Contact details for O2 here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[Cleoriff]

@liamoneill 

As you have posted on an open community forum, you may want to go back and edit your post, removing all personal details.

Top right hand corner see Options> Drop down box> Edit.

[liamoneill]

Tried calling, that didn't work, the lady on the phone hung up on me... 

[Cleoriff]

@liamoneill 

There are various numbers in the guide posted above. Use any or all of them You need to keep trying.

[MI5]

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@liamoneill wrote:

Tried calling, that didn't work, the lady on the phone hung up on me... 

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Call again