Solved: sim swap

Marioni · ‎10-08-2020

Hi. I have a new iphone. I have received a new sim card from o2. I have an existing Business account.

I want to swap the sim and am going round in circles. I have been to my O2 account and signed in but it does not come up with "View and manage your account" on the front page after I sign in. So I cannot then find Manage devices to register the new sim. The search functions seem to be useless. Can you help?

I even put the App on my phone but I keep being told to login to O2 Business. I then tried to do it via text and was told that this facility is not available any more.

MI5 · ‎10-08-2020

@Marioni

How to sim swap here Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-08-2020

@Marioni

How to sim swap here Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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