on 20-09-2021 13:37
I applied 2 days ago. I have not received an e-mail yet. How can I get a response about my application? How soon will the new sim reach me?
Solved! Go to Solution.
on 20-09-2021 13:48
on 20-09-2021 13:48
@Betul You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
Other numbers here: Guide: Coronavirus Community Help and Support
on 20-09-2021 13:48
on 20-09-2021 13:48
@Betul You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
Other numbers here: Guide: Coronavirus Community Help and Support