phonemast not working

[Holliesfarm]

Can anyone tell me when my local phonemast will be working as my business is not able to take card payments due to the mast not working all weekend

[Anonymous]

@Holliesfarm @We wouldn’t know that information here & o2 don’t give out timeframes for fixing things 

[Cleoriff]

You need to keep checking here @Holliesfarm 

https://status.o2.co.uk/

Also if you are losing business you may want to make a complaint

https://www.o2.co.uk/how-to-complain

[Bambino]

@Holliesfarm  Please see this link: https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

You can also report the issue using the My Network app: https://www.o2.co.uk/apps/my-network

[jonsie]

Losing business should make you think about a landline to be honest.

[Anonymous]

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@jonsie wrote:

Losing business should make you think about a landline to be honest.

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I agree never just rely on a mobile phone for business purposes as such your contract will state that service isn’t guaranteed 100% all the time 

[MI5]

I believe the problem is with the card reader not their phones.
The ones we had could be connected to our broadband with an Ethernet cable though at the end of the day to process all the payments.

[Anonymous]

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@MI5 wrote:
I believe the problem is with the card reader not their phones.
The ones we had could be connected to our broadband with an Ethernet cable though at the end of the day to process all the payments.

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I am inclined to think the same as I went to a big event a few weeks ago & all the vendors were having issues with their card readers & nothing to do with their actual handsets