o2 bunsiness unable to move esim to new iphone using qr code

[obusinesscusto]

o2 business unable to move esim  to new iphone using QR code 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 8002

[madasaf1sh]

@obusinesscusto 

Is this a new esim or are you truing to use the old QR code, as the old one wont work, so you will need to get them to send you a new one, or pop to an o2 shop with Photo ID , and they should be able to sort..

[Enlli]

Is this a new QR code? The original one won't work.

If you have been moved to the new billing system you can go into Support and then Swap My SIM

And select as in this picture 

 

[MI5]

Probably completely different in the business portal and there's no app either so won't be found from the screenshot.

[Enlli]

Pretty Similar in the Web Version

No idea about Business.

From what I read here there seems to be a number of disadvantages to the business route for the individual 

[MI5]

Business portal is very different.