lost phone

[Gertrude]

its 23.08, I have lost my phone and O2 office is closed. I have searched on line and cannot see any way to report my phone stolen and ask for it to be deactivated now that the office is closed .... does anyone have any info that might help me?

[Cleoriff · Accepted solution]

Hi @Gertrude you need to follow the advice on this link https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

If you call it's a 24 hr service. You need to stay on the line until you are asked to report lost or stolen.

The Voice option is 24hrs, so if it’s in normal opening times it will go through to CS. If it's outside of these goes to the Out of hour’s team who deal with Lost and Stolen queries.

Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.

• If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
• If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.

NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile

There is also a form you can complete. All advice in the link above

[Bambino]

@Gertrude Apart from following the link provided above for reporting the loss to O2, you should also report it to your local police.

[jonsie]

Yes you need to wait right to the end of the ivr and the recorded message will ask if you want to report your phone lost/stolen. Just press the relevant option on your keypad. OPTION 2 right at the end of the waffle.

[MI5]

It needs to be reported within 24 hours to O2 so if you didn’t get through last night call at 8.00am this morning when customer service isn’t usually too busy.