Hi i have an buiness account with 5 numbers on it. it has recently come to light (new accountant has just started) that 2 of the numbers (ex employee's) were not removed from the contract and have been dorment for over 3 years, but we are still paying the monthly fee's!! So at the very least i want to cancel them straight away and try and get some of the monthly costs back.
However, how can i cancel when its impossible to get hold of o2 on the phone? there does not seem to be any way of doing it online and o2 are not answering calls. I have just spent an hour waiting on the phone, just to be told in the end, that "We are unable to answer your call"! it may seem trivel, but like everyone else, we need to cut all our costs fast, due to downturn in sales, to survive.
can anyone help?
