call diversion

[wendy6]

I have call diversion on my landline on my business monthly bill but I can't find out how to set it up.  Does anyone have experience of this?  I am following the instructions on the website but it just says "This service is not available" - does it have to be activated by o2?  I had already rung Customer Support but they were clueless

[Cleoriff]

@wendy6 

Info re call diverts is in this guide Guide: All you need to know about O2 Voicemail 901 

Hope that helps

[wendy6]

Thanks, but the info in this guide re call diversion gives the same instructions i was following "Divert calls when there is no reply
To activate ** 61 * phone number * 11 * no seconds# SEND"

I am assuming the "SEND" button is the call button that you press to make a call, since I don't have a SEND button on my handset

[MI5]

@wendy6 

What are you actually trying to divert from and too?

[wendy6]

It's very simple.  According to my landline bill I pay for call diversion.  But I have never used it.  I now want to use it to divert unanswered calls to another number, either mobile or landline.  The O2 support agent confirmed that I could do that and gave me some instructions - *61*numbertodivertto#  This didn't work so I Googled (couldn't find any info on call diversion on the O2 site) and found the instructions I pasted above, that Cleoriff also gave me.  None of these works - I get the message "This service is not available, please hang up".  I guess I will have to query this with O2 again. But I just thought somebody here might have used this feature and could help me. 

[MI5]

@wendy6 

Who is your landline provider? You need to ask them.

This isn't an issue with your mobile.

[MI5]

For example @wendy6 

If you have a BT landline:

To divert your calls, follow these instructions on the telephone line you want to divert from:

• To divert all calls dial: *21*(phone number you want to divert to)#
• To divert any calls you don't manage to answer within 15 seconds dial: *61*(phone number you want to divert to)#
• To divert calls when your phone is engaged dial: *67*(phone number you want to divert to)#

An announcement will tell you that you've set it up successfully.

[wendy6]

Thanks @MI5 but as i said in my original posting, my landline is part of my O2 package i.e. O2 is my provider.  The instructions you give above for a BT phone were the same instructions that the agent gave me after rummaging around - I don't know where he found them from because they weren't the same as the instructions I found from O2 online (see above). None of these instructions have worked.

[MI5]

@wendy6 

Is it a business account your landline is on?

I've not come across this before but looking on Google the process for diverting from a landline is the same for all providers.

I'll tag @Marjo and @LukasB to see if they can get any insight for you.

[Marjo]

Thanks for tagging us @MI5 . Yeah landline is only offered on Business accounts. I'm not familiar with this issue myself at all though I'm afraid, but happy to check if I can find anything out internally @wendy6 and get you some further info!