You wrongly cancelled my telephone number

[MV]

I called last week to cancel my husband's phone because he died. Instead of cancelling his number, you cancelled my number. I have called many times this week  this week and finally was able to speak to someone yesterday. He claimed that my number would be re-instated within 4 hours or at least by the end of the day. He said he would check today to make sure it was all okay, but it just doesn't happen and I cannot get through to your customer service staff.

I know you are busy, but you would think the horrible treatment I have had after the death of my husband would mean that you would fix the error straight away. 

Would someone please answer this text. 

[MI5]

@MV 

Sorry but this isn't O2.

You could try calling this team instead https://www.o2.co.uk/help/account-and-billing/bereavement

[jonsie]

Sorry for your loss and the added stress @MV