Why do I still have an account with O2 when I cancelled it a year ago

[sarah70]

I left o2 a year ago and yet I can still login to my account and my data is still on your system.  This must be removed

[Cleoriff]

@sarah70 

 We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

[madasaf1sh]

@sarah70 

They have a legal duty to keep some information for 7 years, so some information can remain visible for that length of time.

You do have a right to be forgotten but that needs to go through the proper process and not just a post on a customer forum

This page has all the information you need https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

[jonsie]

I find it strange that you can still log on to your account

O2's normal practice is to make My O2 unavailable as soon as a contract is terminated

But let's be honest, all sorts of organisations keep our personal data without our specific knowledge